Claims Advisor I (Mid-Level) for Life Insurance Claims (Remote)

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Posted 8 days ago United States Salary undisclosed
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Job Description

Purpose of Job We are currently seeking an experienced Claims Advisor (Life Claims) for the USAA Life Company. This position is open to working a Hybrid work schedule from the San Antonio campus or 100% Remote work from home.

The Life Insurance Claims Department is looking for top talent for this new role to provide Subject Matter Expert knowledge and experience, specifically related to Life Claims. This opportunity includes engaging Leadership for the overall Life Claims experience, including process/product development initiatives, industry trends, and detailed claims analysis and reporting.

This role also serves as a technical resource on Property & Casualty or Life claim projects, policies, and initiatives for assigned line of business. Provides process, communications, training, reporting, and stakeholder support to claims operations.

Job Requirements

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies, standards, and procedures for business activities.

  • Provides advice, direction, and information on technical and complex claim related matters.

  • Claims settlement authority within assigned approval limits.

  • Identifies opportunities and solutions for process excellence and process improvements for Claims business needs and assists in the development of test strategies and criteria for technology and process improvements.

  • Supports staff and operations on all initiatives, projects, and operational activities.

  • Monitors and responds to claims technical issues providing expertise on systems, documentation, and quality initiatives.

  • Assesses changes in state and federal legislation and litigation for trends, issues, and precedents impacting claims service and regulatory compliance.

  • Identifies implications and industry positions on emerging trends and issues.

  • Monitors emerging technologies, benchmarks competitors and networks with industry counterparts to identify issues impacting claims service and expense.

  • Collaborates with stakeholders to identify opportunities to incorporate third parties into Claims Processes.

  • Supports vendor management processes.

  • Supports claims related training programs.

Minimum Requirements:

Minimum Education:

  • Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (8 total years of experience).

Minimum Experience:

  • 4 years of experience supporting Life and/or P&C insurance products

  • Experience managing and/or making decisions on complex and high-risk related items

  • Knowledge and understanding of P&C or Life insurance products and services

  • Knowledge of relevant industry practices, trends, and state/federal laws and regulations

  • Proficient communication skills, able to take complex information and present or communicate it in an easily understandable manner

Preferred Experience:

  • 8 or more years of Life Claims experience relating to: Life Claims Adjudication including, but not limited to, Accelerated Death Benefits, Accidental Death, and/or Income Replacement

  • Fellow, Life and Health Claims (FLHC) and/or Associate, Life and Health Claims (ALHC) designation

  • Expert Knowledge of State and Federal Laws and Regulations applicable to Life Claims

  • Accountable for reviewing and approving settlement of most complex and/or high dollar Life Claims

  • Strong written and verbal communication skills

  • Life Insurance Product/Contract Knowledge

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300 - $119,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is NOT available for this position.