Electronic Payment Exchange (EPX) - Remote
Our Chargeback Analysts research and investigate open claims and chargeback deductions, resolving disputes initiated by the issuing bank, and process all merchant chargebacks within the time frames established by card brands in order to prevent loss.
Using your chargeback experience, you'll evaluate the complaint, research the dispute and resolve it under the card bank regulations and rules, preparing and submitting the required documentation on chargeback cases .You'll review, analyze and process all re-presentments, pre-arbitration, arbitration, pre-compliance and compliance cases pending in the card brands portals, as well as review vendor guides and communicate possible non-compliance issues with internal team.
From assisting customer service agents with related escalated calls to helping to train new hire employees on work process and reason coding to proactively resolving issues to collect on unauthorized deductions - that's you!
High School Diploma (Associates Degree or some college preferred)
Minimum one year of chargeback processing experience on the merchant acquiring side.
Extensive knowledge of chargeback reasons and codes with the different card brands.
Excellent attention to detail
Ability to communicate effectively
Strong analytical and problem solving skills
Electronic Payment Exchange (EPX), a wholly owned subsidiary of North American Bancard, is a secure, fully integrated, international payments platform acting as processor, acquirer, and backend service partner. With cost-effective, fully-integrated solutions that utilize EMV, tokenization and encryption technologies, EPX is one of the only international payment platforms that provides secure end-to-end, PCI-compliant payment processing. For nearly 40 years, weve provided payment processing services for merchants, retailers, and banks in the United States, Canada, Europe, Latin America, and the Caribbean. Our customer focused, reliable, and cost efficient platform delivers a single point of integration that ensures the highest level of simplicity and security.
At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.