Change Management and Communications Lead - Healthcare

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23.  This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency.  While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Why Wilshire? Employee Testimonial

“The number of RCM subject matter experts I get to work with each day is unreal.  Working alongside and as part of this team to help shape the RCM space is exciting.”-Patti Consolver, Director of Business Development 

This is a contracted position for 6+ months.  This position offers 60% of fee sharing.  

Job Title: Change Management & Communications Lead
Location: Remote or Client-Site Based (as needed)
Employment Type: Full-Time | Consultant Role

About The Wilshire Group:
The Wilshire Group partners with healthcare organizations to improve operational performance and enhance the patient financial experience. Through expert advisory services and implementation support, we help our clients achieve sustainable change across complex systems by combining people, process, and technology.

Position Overview:
We are looking for a strategic and dynamic Change Management & Communications Lead to guide healthcare organizations through enterprise-level transformation initiatives. In this role, you will lead the development and execution of change management and communication strategies that support the successful adoption of patient access and experience improvements across multiple workstreams. This is a highly collaborative position, requiring the ability to engage stakeholders at all levels—from executive sponsors to frontline teams.

Key Responsibilities:

• Develop and lead a holistic change management strategy to support enterprise-level transformation related to patient access and experience.

• Design and implement scalable tools, templates, and frameworks to ensure consistency across project workgroups and effective adoption of new processes.

• Build and execute a comprehensive communication strategy to promote stakeholder awareness, alignment, and engagement across all organizational levels.

• Partner with program and project leadership—including Program Managers, Client Sponsors, and Project Managers—to integrate change management activities into broader program milestones and deliverables.

• Translate complex initiatives into clear, actionable messaging tailored for operational teams with varying levels of process familiarity.

• Facilitate stakeholder engagement through readiness assessments, impact analyses, and change planning sessions to proactively identify and address resistance.

• Develop and manage Go-Live readiness plans and checklists, ensuring that teams are prepared for operational transitions and that continuity is maintained throughout the implementation phase.

• Provide structure and clarity to workgroups by defining communication pathways, outlining critical milestones, and ensuring change management plans are fully embedded in each project phase.

Qualifications:

• 7+ years of experience in change management, organizational development, or communications—preferably within a healthcare setting.

• Proven success leading large-scale transformation or technology implementation initiatives.

• Strong understanding of healthcare operations, especially patient access, scheduling, and the revenue cycle.

• Exceptional written and verbal communication skills with the ability to simplify complex topics for diverse audiences.

• Experience developing and executing structured change management methodologies (e.g., Prosci, ADKAR, Kotter).

• Strong facilitation, collaboration, and problem-solving skills across cross-functional teams.

Preferred Skills:

• Change management certification (e.g., Prosci, CCMP).

• Experience working with EHR/EMR transitions or implementations (e.g., Epic).

• Familiarity with project management tools and methodologies (e.g., Smartsheet, Jira, or Microsoft Project).