Change Management AI Adoption Expert Bilingual (French and English)

Job Title:

Job Description

As a Copilot Adoption & Change Management Consultant at Concentrix, you will help enterprise clients unlock the value of Microsoft Copilot and Microsoft 365 transformation initiatives. This role is ideal for a strategic, client-facing consultant who can translate business priorities into actionable adoption strategies, drive readiness across large organizations, and enable sustainable change through skilling, communications, and value measurement. Candidates with a good level of French and English will be especially well positioned to support multilingual and multi-geo engagements.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Responsibilities:

• Lead business case identification and prioritization based on business impact, feasibility, and alignment with organizational goals
• Shape and execute enterprise-level Copilot adoption strategies aligned to client transformation priorities
• Facilitate structured readiness assessments across organizational change, skilling, and enablement maturity, and recommend practical action plans
• Develop and support execution of skilling, enablement, and internal communication strategies to increase engagement and adoption
• Engage business and IT stakeholders to monitor progress, track value realization, and optimize adoption plans based on feedback and usage insights
• Apply Microsoft frameworks and tools to support structured reviews, adoption planning, success measurement, and value realization
• Design training curricula, certification pathways, and learning assets that support successful user enablement
• Create communication and engagement plans that build awareness, reduce resistance, and support long-term behavioral change
• Design and interpret adoption analytics, KPIs, and reporting views to measure outcomes and identify improvement opportunities
• Implement feedback mechanisms and support structures to remove blockers and improve the employee experience
• Facilitate executive and practitioner discussions with strong meeting discipline, visible decision tracking, and clear follow-up actions
• Help convert concerns around AI, quality, safety, or readiness into structured experiments with owners, timelines, and measurable outcomes
• Produce high-quality client-ready assets quickly, including backlogs, labs, communications materials, and KPI scaffolds
• Tailor consulting engagements based on time constraints, stakeholder mix, data access, and business priorities across multiple industries

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have 5+ years of experience in enterprise consulting, digital transformation, or business change enablement
• Bring experience leading use case identification and business case development for emerging technologies
• Have demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers
• Possess a strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies
• Have experience using adoption and change management frameworks such as Prosci or equivalent
• Can work effectively across business, IT, and executive stakeholder groups
• Have excellent communication, facilitation, and stakeholder engagement skills
• Bring experience designing or supporting internal communications, skilling, or change enablement programs in large organizations
• Have experience partnering with adoption and success teams to accelerate outcomes and remove blockers
• Have a good level of French and English, both written and spoken
• Are comfortable working across industries and adapting quickly to changing client needs and business contexts

It will be a plus if you:

• Have 7–10+ years in enterprise adoption and change management with Microsoft 365
• Bring 2+ years of experience in short-format consulting engagements such as workshops or accelerators
• Have experience enabling champions communities at 1,000+ user scale
• Have prior consulting experience in a Big 4 or boutique consulting environment
• Bring deep enablement experience for finance, legal, or customer service personas
• Have supported multi-geo or multilingual rollout programs
• Have experience creating learning assets and Power BI adoption views
• Hold a Prosci Certified Change Practitioner certification or equivalent
• Hold Microsoft Copilot knowledge credentials or equivalent
• If not yet certified, are willing to obtain required certifications upon hire

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $110000-$120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 6/30/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

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Location:

Language Requirements:

Time Type:

Physical and Mental Requirements: 

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE