Case Manager, Patient Services

Job Description Summary: The Case Manager will provide personalized assistance to patients/caregivers with complex and rare medical conditions. Reporting to the Team Lead, Patient Services, the Case Manager will navigate patient’s healthcare insurance, perform administrative functions and interact with Patients, Caregivers, HCPs, Field Sales, Payers, Specialty Pharmacies and Patient Engagement. The Case Manager will be the face of PTC to patients and internal/external customers. The Case Manager will serve as a resource to their teammates and Team Lead. Job Description: JOB SUMMARY Responsibilities include, but are not limited to: Work directly with patients/caregivers to help them obtain access to PTC products. Quickly build positive working relationships with patients, caregivers, HCPs, patient engagement, and the sales team to collect/share appropriate information and coordinate patient care. Solve problems with urgency to help patients/caregivers gain access to therapy and maintain adherence. Communicates with internal and external stakeholders while maintaining the confidentiality of patient health information and acting in compliance with all laws and regulations and facilitating coordination of information/resources. Navigate the CRM system with ease and rapidly learn internal business rules and processes. Report Adverse Events and Product Quality Complaints. Adheres to PTC’s Standard Operating Procedures and Business Rules. Accurately interprets patient insurance, prescription, and other health-related documentation as needed. Responsible/Accountable for handling all aspects of patient cases and must be able to complete follow-up promptly and professionally. Performs clerical and administrative functions such as mailing and faxing. Acquire/Exhibit/Maintain subject matter expertise in the area of orphan/rare disease, including but not limited to the condition, treatment, community of patients and caregivers, activities and events offered throughout the country, etc., to ensure staff is providing the appropriate support/service (s). Applies subject matter expertise to drive positive patient outcomes. KNOWLEDGE/SKILLS/ABILITIES REQUIRED * Minimum level of education and years of relevant work experience. Bachelor’s degree with 3 to 5 years of Case Management or related orphan/rare disease healthcare environment experience, OR, recognized equivalent of education and experience. * Special knowledge or skills needed and/or licenses or certificates required. Case Management (or related) experience demonstrating strong problem-solving and solution skills. Ability to anticipate patients' needs and respond quickly, flexibly and creatively to solve problems. Ability to work independently and collaboratively in a team environment consisting of internal and external team members. Proficiency with Microsoft Office. Excellent verbal and written communication skills. Excellent organization and time management skills including the ability to support and prioritize multiple tasks. Ability to enter data quickly and accurately into CRM. Speak clearly and pleasantly. Active listening skills. Adapt to a quickly changing environment. Working knowledge in pharmacy billing, prior Authorization, appeals, and peer-to-peer review. *Special knowledge or skills and/or licenses or certificates preferred. Bilingual/Spanish Speaking is a plus. Pharmacy Technician. HCP Office Management. Experience working with Sales Reps. Case Management experience in a rare disease environment. Registered Dietitian License preferred but not required. * Travel requirements Domestic: Up to 10% Expected Base Salary Range: $81,500 – $102,600. The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity. In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC’s medical, dental, vision, and retirement savings plans. EEO Statement: PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination. Click here to return to the careers page About Us PTC Therapeutics is a global biopharmaceutical company founded in 1998 initially focused on the discovery and development of orally administered, proprietary small molecule drugs that target post-transcriptional control processes. As we have grown, our technology platforms have expanded from this foundational scientific expertise in RNA mechanisms to include multiple approaches including gene therapy. While PTC’s discovery programs are directed at targets in multiple therapeutic areas, PTC is focusing particularly on the development and commercialization of treatments for orphan and ultra-orphan disorders. Our internally discovered pipeline addresses multiple therapeutic areas, including neuromuscular disorders, oncology, and metabolic diseases. Our mission is to provide access to best-in-class treatments for rare disease patients who have little to no treatment options. At PTC, you are not joining a company, you are joining a cause. For more information on the company, please visit our website www.ptcbio.com. Please Beware of False Job Advertisements PTC Therapeutics is aware of employment hiring scams that make false use of our company, leader and employee names to defraud job seekers. PTC does not make job offers without interviews and we never ask candidates for money. If you have encountered a job posting or been approached with a job offer from an email address that does not use ptcbio.com, or that you feel may be fraudulent, we strongly encourage you NOT to respond.