Care Coordinator

 Published 9 days ago
 United States
Apply Now Please mention DailyRemote when applying

Disclaimer: Before you apply, please make sure the job is legit.

Attempting to apply for jobs might take you off this site to a different website not owned by us. Any consequence as a result for attempting to apply for jobs is strictly at your own risk and we assume no liability.

What you’ll do 

  • Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service  
  • Answers the phones and responds to incoming inquiries while utilizing care center training tools  
  • Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics  
  • Efficiently and effectively manages a case load across a variety of clients and surgical categories  
  • Coordinate the scheduling and approval process from the initial request for surgery to patient placement  
  • Obtain the necessary information – demographic, financial, clinical and other pertinent data to complete referral process  
  • Obtain medical records in a timely and accurate manner to ensure an expedited process  
  • Maintain and update application with current data, pertinent information, and status of cases 
  • Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues. Obtain pre-authorizations. 
  • Works effectively with other supporting operational roles and internal departments, to coordinate the member’s case 
  • Effectively address and resolve patient barriers to utilize the benefit including working with members to address program questions 
  • Maintain confidentiality and knowledge of HIPAA regulations 
  • Demonstrate Transcarent core values 
  • Comply with company policies 
  • Be willing and available to work overtime as needed 

What we’re looking for 

  • Located in or near Chicago, IL and available to work in the office Monday – Friday, 11:30am – 8:00pm CST 
  • 2 to 4 years customer relationship and phone center experience 
  • Proficient in data entry, Microsoft Office, and contact center-style phone systems  
  • Excellent customer service, written and verbal communication and interpersonal skills  
  • A “delight the customer” attitude
  • Prior healthcare industry experience with a working knowledge of medical terminology and health benefits claim process
  • Strong organizational, critical thinking and problem-solving skills
  • Strong attention to detail and follow-through
  • Project management-type skills; prior experience managing a high-volume caseload
  • An ability to focus in a high energy atmosphere
  • Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude 

Nice to have

  • Experience in surgical scheduling 
  • Strong skills in multitasking 
  • Ability to move between multiple technologies 

As an onsite, hourly position, the pay for this role is:

  • $20.00-$24.00/hr

Ace Your Job Interview

Read our advice on how to answer the most common interview questions.