Cancer Support Helpline Resource Specialist (Per Diem) (Remote)

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Posted 5 days ago United States Salary undisclosed
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Job Description

CANCER SUPPORT HELPLINE RESOURCE SPECIALIST
Per Diem Position

The Cancer Support Community (CSC), the largest nonprofit provider of social and emotional support for people affected by cancer, is seeking a Cancer Support Helpline (CSH) Resource Specialist. Reporting to the Director, Cancer Support Helpline, the Resource Specialist will assist callers seeking national, regional and local resources relevant to empowering people impacted by a cancer diagnosis. The Resource Specialist is a per diem employee who will work remotely from their home or private office using web based technology provided through Cancer Support Community. The position is utilized to staff gaps in schedule as needed due to staff absences and call volume needs. Some evening and weekend work is required. The Resource specialist helps to fulfill the CSC mission that no one face cancer alone.

MAJOR DUTIES AND RESPONSIBILITIES

  • Identify and evaluate caller resource needs and provide relevant information
  • Research additional resources
  • Update resource database with newly identified resources
  • Maintain accuracy of resource database
  • Assist callers in ordering CSC and other resource materials
  • Assist callers in navigation of CSH partners' sites
  • Updates caller records with relevant information
  • Other duties as assigned

IMPORTANT SKILLS AND REQUIREMENTS

  • Bachelor's degree required
  • Bilingual skills desired
  • Call center or customer service experience desirable
  • Understanding of cancer information and terminology preferred
  • Extensive knowledge of relevant resources including social services and non-profit health care organizations
  • Previous health care experience required
  • Previous oncology experience desired
  • Keen attention to detail
  • Strong telephone and e-mail communication skills, including the ability to use tact and professionalism with a wide range of audiences
  • Creative problem solver
  • Ability to work remotely as part of a team
  • Some evening and weekend work required

About the Cancer Support Community

The Cancer Support Community (CSC) is a global nonprofit network of 175 locations, including CSC and Gilda's Club centers, health-care partnerships, and satellite locations that deliver more than $50 million in free support services to patients and families. In addition, CSC administers a toll-free helpline and produces award-winning educational resources that, together with the locations, reach more than one million people each year. Formed in 2009 by the merger of The Wellness Community and Gilda's Club, CSC also conducts cutting-edge research on the emotional, psychological, and financial journey of cancer patients. In addition, CSC advocates at all levels of government for policies to help individuals whose lives have been disrupted by cancer. In January 2018, CSC welcomed Denver-based nonprofit MyLifeLine, a digital community that includes more than 40,000 patients, caregivers, and their supporters that will enable CSC to scale its digital services in an innovative, groundbreaking way. For more information, visit . So that no one faces cancer alone®.

The Cancer Support Community is an Equal Opportunity Employer

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Job Type: Part-time