Call Center Trainee - Remote (BILINGUAL)

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timePosted 7 days ago location United States salarySalary undisclosed
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Job Description

Are You Driven?We Are.
We are a company of driven, enthusiastic and determined people. We celebrate achievement and success.We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart.
If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.
Why JoinGAINSCO?
By joining GAINSCO, you become part of a dynamic and growing organization that has been recognized as aTop Workplacein both our Dallas and Miami offices.
GAINSCOs work environment rewards engaged individuals who have a desire to contribute and succeed. Thats because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.
We are looking for Call Center Representatives to work from the comfort of your own home. You will be the liaison between our company and its current and potential customers. By joining our virtual call center, you will receive a fully remote, paid training to strengthen your customer service skills and assist our clients! Whether you thrive in a sales environment or you want to help people on behalf of our agents, we have something for you!

What does a CALL CENTER TRAINEEdo?
Provide quality customer service by assisting customers with specific questions concerning billing and policy status.
Process monthly payments via Insured credit/debit card or Insured ACH.
Provide documents requested by insured such as payment receipt, insurance identification cards and letter of experience.
Contribute to team effort by meeting individual goals and helping others accomplish their job results where needed; quickly identifying and reporting system malfunctions.
Answer general questions and redirect customer calls as needed.
Make outbound calls to identify potential customers. What is required?
Education:
High School Diploma or GED required.
Experience:
Demonstrated success in a customer service capacity is a PLUS
Other skills and abilities:
Excellent Customer Service Skills
Excellent verbal and written communications skills
Ability to manage own time while prioritizing multiple tasks
Ability to remain calm when dealing with difficult customers
Ability to learn and utilize computer systems and other technologies
Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem
Bilingual (Spanish and English) is REQUIRED
Required behaviors for all positions:
Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner
Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions What else do you need to know?
Competitive salary based on experience
Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short term and long term disability insurance
Parental Leave Policy
401K + Company Match
Paid Vacation + Sick days + Floating Holidays + Company determined Holidays All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
GAINSCO is an Equal Employment Opportunity Employer