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Call Center Specialist - Remote

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Posted a month ago United States Salary undisclosed
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Job Description

Have a passion for helping others ? Enjoy solving problems ? Pride yourself on your customer service ? Then this is the career path for you! You won't need to make a high-pressure sales pitch either, no high-pressure sales involved ! Ready to kick-start you career? You've come to the right place! Fantastic opportunity to work with a growing company! Must be dependable and able to work effectively on your own schedule from your computer. With or without past experience, we will train you! Filling 25 positions ASAP .



Job Requirements:
  • Manage call center representatives and call performance
  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Lead an exceptional call center team
  • Manage the daily call center operations
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition