Call Center Representative - Potential Remote

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Posted 12 days ago United States Salary undisclosed
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Job Description

Must live within a 60 mile radius of Phoenix, AZ., as these positions can potentially become remote!

Call Center Agents (Inbound/Outbound) are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Must be comfortable making outbound calls to upgrade, offer promotions, retain customers, or gaining customers back.
  • Deliver prepared sales pitch, reading from scripts that describe products or services, in order to influence potential customers to purchase a product or service
  • Reduce customer's concerns by creating value in a product or service
  • Closing sales and leading customer through the purchasing process
  • Ability to solve practical problems and deal with constant changes in situations affording the customer options and solutions.
  • Adhere to QA requirements and utilize a call flow
  • Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information.

Characteristics of an ideal candidate:

  • Minimum three months of telemarketing, retail, or sales experience: in-person or via phone
  • Professional demeanor
  • Excellent communication skills (Speak with clear diction and proper grammar)
  • Proficient with basic technology applications; email, internet browsers, search engines and data management systems
  • Ability to work independently as well as part of a team (Promotes positive work environment)
  • Basic math skills

What We Offer:

  • Attendance bonus
  • Fun and friendly work environment
  • Flexible schedules
  • Benefits; medical, dental, vision, and 401k
  • Excellent advancement opportunities
  • Referral Bonus Program

Get a jump start on your "Careers".



Job Requirements:
  • Must be comfortable making outbound calls to upgrade, offer promotions, retain customers, or gaining customers back.
  • Deliver prepared sales pitch, reading from scripts that describe products or services, in order to influence potential customers to purchase a product or service
  • Reduce customer's concerns by creating value in a product or service
  • Closing sales and leading customer through the purchasing process
  • Ability to solve practical problems and deal with constant changes in situations affording the customer options and solutions.
  • Adhere to QA requirements and utilize a call flow
  • Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information.