Call Center Agent - Bilingual Spanish / Haitian Creole

Department: Contact Center

Employment Type: Full Time

Location: Remote - FL

Reporting To: Contact Center Management

Compensation: $17.00 / hour

Description

Key Responsibilities

• Bilingual:  Bilingual proficiency in Spanish or Haitian Creole required. 
• Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
• Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM EST.
• Technical Proficiency: You are comfortable using computers and navigating software applications.
• Required Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
• Dedicated Workspace: You have a quiet, distraction-free home office environment.
• Residency: We currently prefer candidates from Florida and Texas for existing job opportunities.
• Background Check: You are able to pass a Level 2 background check.

Skills, Knowledge and Expertise

1. Apply Today: Submit your application for the position.
2. Virtual Kick-Off: Join a 30-minute Zoom session to learn about PATLive, details of the role, work schedule requirements, and the next steps in the hiring process.
3. Showcase Your Skills: Complete a brief online skills assessment.
4. Personal Interview: Participate in a phone interview to discuss your qualifications.
5. Remote Paid Training: If selected, you'll attend a 1-week virtual training session to master our software and call handling procedures.

• Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
• Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
• Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM EST.
• Residency Requirement: We currently prefer candidates from Florida and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.
• Bilingual:  Bilingual proficiency in Spanish or Haitian Creole required. 

Benefits

• $17 per hour (Spanish)
• $17 per hour (Haitian Creole)

• Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
• Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
• Robust Benefits Package:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Supplemental Benefits
  • 401K Retirement Savings Plan
• Generous Time Off: Benefit from paid holidays and paid time off.