CCaaS/UCaaS Architect - Remote

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timePosted 4 days ago location United States salarySalary undisclosed
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Job Description

CCaaSUCaaS Architect Remote Duration12+ Months Basic Qualifications Minimum 10 yearsrsquo experience in IT related role Minimum 7 yearsrsquo experience with Contact Center technologies Minimum 3 yearsrsquo experience in an architectural role, leading projects with full accountability Preferred Qualifications Bachelorrsquos degree in IT related field Demonstrable industry leading knowledge across the Contact Center domain and leading-edge thinking in the arena of Omni-channel contact solutions. Experience is necessary in Contact Center products including Multi-media Contact Center (audiovideo, chat, SMS, Web) Integration with Genesys CCaaS solutions Interactive Voice Recognition (IVR) Agent on the Web LAN WAN Firewall infrastructure Cloud IPT infrastructure knowledge Experience with an applied knowledge of Avaya 8x8NICE InContact, Genesys, Contact Routing-CTI platforms, Telecommunications and TDM-VoIP technologies for Contact Center solutions Working knowledge of technicalbusiness analysis and program management methodologies Demonstrated track record of delivering results in a matrix, multi partner environment Demonstrated ability to build and maintain working relationships with a diverse community of technology and business partners and effectively influence both technical and non-technical audiences Demonstrated ability to build and maintain working relationships with executive leadership Demonstrated ability to deliver and support large complex projects Regards, AMit