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Business Systems Analyst - Remote

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Posted 2 months ago United States Salary undisclosed
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Job Description

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Business Systems Analyst.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.

About the Role

We are looking for an organized, detail oriented and results focused Business Systems Analyst to join our team. This position will work closely with Rainfocus's top management and have high level exposure to senior client success leadership and decision makers within our Client Success department.

The Business Systems Analyst will develop and maintain a thorough understanding of existing business use cases and the data they require. Generate and leverage technology to build additional systems and processes that better enable business operations and analytics for Rainfocus and its clients. The candidate must enjoy learning and experimenting with technology to develop analytics and reports in user-friendly, digestible formats. The ideal candidate will have a strong focus on customer service and achieve satisfaction in seeing a project to completion.

Responsibilities
    • Provide technical support to employees for applicable technology systems.
    • Support managers in business process improvements, implementing best practices and fully utilizing technology system capabilities.
    • Interact with stakeholders across multiple teams and technical resources across the company to design, implement and maintain our client delivery systems.
    • Create easily digestible report formats and prepare reports for end users.
    • Provide systems training for current and new technical and non-technical employees.
    • Keep apprised of new technology relevant to industry and company.


Qualifications
    • 2+ years of relevant experience
    • Experience with Salesforce as an Admin is REQUIRED
    • Highly proficient in Microsoft Excel
    • Bachelor's degree in Business Administration, Computer Systems, IT, Mathematics, or similar quantitative discipline
    • Understanding of information technology systems
    • Curiosity of further expanding knowledge and understanding of technology
    • High energy and service focused
    • Enjoys problem solving and critical thinking
    • Must be capable of setting priorities and working under pressure
    • Must be able to multi-task and always be thinking two steps ahead


Bonus Skills
    • Experience with Zendesk is highly desired
    • Experience with Google Suite, Confluence and Smartsheet is highly desired.
    • System administration of Excel, Salesforce, and other CRM tools (coding preferred but not required)


Personal Characteristics
    • The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
    • Team-player
    • Self-motivated
    • Strong Communicator


Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!