Business Process Analyst - Telecommute

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Posted 2 days ago United States Salary undisclosed
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Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges. Primary Responsibilities: Create, control, and improve end-to-end business processes Support documentation of process design Partner with project implementation teams regarding process improvement activities Identify process improvement opportunities and develop solutions using principles of process excellence and related tools Collaborate across the team and with Optum/UHC Digital programs to ensure shared understanding of opportunities within existing workflows as well as potential ideas for improvement Utilize continuous improvement tools to carry out basic process enhancements Develop and supply optimal time, costs, or logistics networks for program or project evaluation (Is this the same as saying Ensure tasks are completed on time, within budget and within scope. Build solid working relationships that instills collaboration across the organization to ensure successful outcomes for the organization Maintain process documentation to be utilized by the function being supported Solid negotiation skills: ability to gain acceptance from others of a plan or idea and achieve a mutually beneficial outcome Ability to make decisions; work with minimum guidance; seek guidance on the most complex tasks Ability to be a creative and innovative thinker, flexible, open to change, and comfortable sharing ideas, positively accepting changes to planned strategies and giving direction to others Exceptional attention to detail and extremely organized with the ability to manage multiple priorities and meet deadlines Support timelines for projects, maintaining visibility on day-to-day activities with project work group throughout the project lifecycle Obtain needed resources from different functional teams and subject matter experts to implement process solutions and ensure operational readiness success Coordinate with relevant internal and/or external stakeholders to ensure programs comply with critical organizational and business requirements Support meetings and document meeting minutes to communicate with applicable stakeholders to provide project progress updates regarding objectives, goals, timelines, performance metrics and risks/roadblocks Create and/or implement communication materials (i.e. FAQs, Step Action Charts, Metrics) to socialize and operationalize new programs and or processes Analyze data to determine root cause of issue to identify and document trends and create solutions to new capabilities Partner to solve unique and complex problems with broad impact on the business Recognizes trends and issues with existing processes and uses Continuous Improvement Best Practices to help drive next steps (What is Continuous Improvement Best Practices? Is this a tool?) Works as self-directed Works with team on less structured, more complex issues Serves as a supporting role You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma or equivalent 3+ years of experience within business operations, analysis of business process and workflows, process mapping or a combination of all 2+ years of experience with Medicare & Retirement Claim and or Call Center Operations or Community and State Claim or Call environment Systems or equivalent work experience, combined with demonstrated experience utilizing continuous improvement methodologies in a corporate environment to observe, analyze, implement process improvements Demonstrated ability to lead the activities of others as well as manage and monitor results (workflow/project work) Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint) Preferred Qualifications: 2+ years of customer service experience analyzing and solving customer problems Medical, dental, or healthcare insurance experience Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations Proficiency with MS Access, Visio, and PowerPoint Ability to work independently as well as on a team, excellent verbal, and written communication skills with individuals at all levels of an organization Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities; solid problem solving, organizational, time management and team building skills Knowledge of business and management principles involved in strategic planning, resource allocation, human capital modeling, leadership technique, production methods, and coordination of people and resources Demonstrated ability to work in a high pressure/stressful environment and maintain composure and professionalism and the ability to take initiative and be detailed in a goal-oriented environment Ability to work in a fast-paced environment and adapt to ever changing priorities Demonstrated problem-solving and solid analytical skills Self-motivated, able to work in a team, and demonstrates the ability to work independently Proven ability to apply continuous improvement methods and cognitive thinking to comprehend, calculate results, analyze data and reason with stakeholders to problem solve and make educated business decisions UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) Colorado Residents Only: The hourly range for Colorado residents is $25.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Business Analyst, Business Process, Business Operations, Claim Processing, Telecommute, Telecommuting, Working from Home