Business Application Project Coordinator

This is a great opportunity for someone who aims to grow and expand further his/her exposure to project management in a multinational company. This will also provide trainings for one’s personal and professional advancement.

Company Profile:

Our client is an Australian-headquartered company established in 2004, with offices in Australia, Philippines and South Africa. They are a market leader in the provision of customised, innovative outsourcing solutions by integrating the best practices of back office and finance business process management with cutting-edge contact center management solutions.

Having been established in the Philippines for almost 10 years, they have an ongoing goal to expand their services to general customer service and back office by the year 2025. And as they continuously grow, they are currently looking for an Business Application Project Coordinator to join their team in the Philippines who will look after their clients based in the US, with the aim of enhancing their internal team for their partners.

Overall purpose and responsibilities of the role:

As a Business Application Project Coordinator, you will be responsible for coordinating and managing various projects related to business applications, ensuring their successful implementation and efficient operation.

Duties and Responsibilities:

• Coordinate and manage business application projects from initiation to completion, ensuring adherence to timelines, budgets and project objectives.
• Collaborate with cross-functional teams, including business stakeholders, IT professionals, and external vendors, to define project requirements and deliverables.
• Develop project plans, including scope, schedules, resource allocation, and risk management strategies.
• Facilitate communication and collaboration between different teams and stakeholders to ensure smooth project execution.
• Track project progress, identify and resolve any issues or obstacles that may arise, and provide regular status updates to project stakeholders.
• Conduct thorough testing and quality assurance procedures to ensure the functionality and reliability of business applications.
• Assist in user training and documentation development to support the adoption and effective use of new applications.
• Assist in user training and documentation development to support the adoption and effective use of new applications.
• Monitor post-implementation performance and gather feedback from users to identify areas for improvement and recommend enhancements.
• Stay updated on industry trends and best practices related to business applications and project management methodologies.

Must-have Skills / Qualifications:

• Bachelor's degree in business administration, information systems, or a related field. A project management certification (e.g., PMP) is a plus.
• At least 2 years of proven experience as a Project Coordinator or similar role, preferably with a focus on business application projects.
• Understand project management principles, methodologies, and best practices.
• Familiarity with business applications such as ERP systems, CRM platforms, and other enterprise-level software.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse teams and stakeholders.
• Analytical mindset with the ability to identify and solve problems and make data-driven decisions.
• Knowledge of Agile methodologies is a plus.
• Ability to work independently as well as in a team-oriented environment.

Job type: Permanent

Working hours: Monday-Friday, Night shift, start time between 8PM-10PM Manila time with minimum of 40 working hours a week (will observe EST working hours, but should be flexible to shift adjustments)

Location: Can work remotely but must be willing to report onsite during training and whenever deemed necessary

Industry: BPO

Expertise: Project management