Business Analyst, IT - REMOTE (21-123)

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Posted 3 days ago United States Salary undisclosed
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Job Description

DescriptionSummary: The Business Analyst - IT will collaborate with owners and stakeholders across all departments to initiate IT projects that drive customer success. Scope of projects include but are not limited to process efficiency, data strategy and digital transformation, business system enhancements, and system integration. The role is considered the end-to-end subject matter expert on business objectives and requirements and is responsible for guiding Application Developers and System Administrators to design scalable solutions that contribute to the overall success of the company. Duties of this role include but are not limited to:Study and evaluate existing processes, workflows and inputs/outputsCollect requirements for meeting/exceeding business objectivesIdentify gaps between current state and future statePrepare and analyze directional reports to quantify scope of gaps and to support solution designPrepare detailed documentation that effectively describes current state and supports critical success factors for future solutions, including known and anticipated business casesDevelop presentations and conduct meetings to share findings and to confirm understanding and directional approachTranslate business requirements into technical requirements to drive scalable solution designsFacilitate proof of concept design meetings between business owners and IT developers/administratorsCollaborate with IT developers/administrators throughout build process and drive milestone datesCollaborate with Quality Assurance to define applicable test casesFacilitate User Acceptance TestingAssist in the successful implementation of all solutionsMonitor and measure post-implementation performance, adoption and complianceMaintain a comprehensive understanding of departmental, cross-functional and company objectives/initiativesMaintain a comprehensive understanding of digital information sources leveraged or required by each organization to gain a competitive advantage.Maintain a comprehensive understanding of required audit controls to drive processes and solutions that are SOX compliantWorksite Location: Home Based Office, or Plano, TX OfficeRequired Skills and Experience:3+ Yr. experience operating in a dedicated, cross-functional Business Analyst capacity in an IT organizationSQL expertise for development of informational and analytical reportsAbility to gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminate high-level information into details and distinguish user requests from their true needsAbility to write detailed specification documents and develop activity diagrams, workflow charts and process mapsAbility to translate business requirements into technical requirements that drive measurable and expected resultsAdvanced presentation, written and verbal communication skillsExcellent project management and change control skillsStrong background in core business applications; CRM (Salesforce), ERP, LMSCommunicate and work well in a team environmentAbility to prioritize work and adjust to rapidly changing requirements and demandsExcellent organizational, document management, and team leadership skillsComputer skills including Microsoft Office at a highly proficient levelPreferred Skills and Experience: Bachelor's degree in Business Administration, Finance or Accounting or Information TechnologyKnowledge of core business systems; Salesforce, NetSuiteProject Management experienceBA Certifications or specialized education#LI-RemoteSpok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Go® and Spok Care Connect® platforms to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. For more information, visit or on Twitter. Spok is a trademark of Spok Holdings, Inc. Spok Go and Spok Care Connect are trademarks of Spok, Inc. At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-