Business Analyst II - Performance & Analytics

This is a remote role that may only be hired in Arizona, Idaho, North Carolina, South Carolina, Tennessee, or Texas.

The Business Analyst II - Performance & Analytics role performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements.

*This role may be hired as a Business Analyst III depending on experience level of the candidate. 

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.

Bachelor's Degree and 3 years of experience in System Support or Analytics

OR

High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Qualifications: 

• Bachelors Degree
• Experience in data analytics,system support, banking, and compensation analytics

• Experience working with Varicent, SQL, Alteryx, advanced Excel, PowerPoint

• Knowledge of Tableau, Cognos, Power BI, Jira
• Knowledge of risk management polices and procedures for a LFI 
• Strong communication skills both oral and written; can communicate to all levels 
• Attention to detail, quick learner, flexible, collaborator, comfortable with ambiguity, strong presentation skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.