BNPL Collection Senior Lead - Consumer Lending - #8642

 Published 8 days ago
 not specified
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About the Role

As the name suggests, GoTo Financial Services Platform provides financial services products to GoTo users. As the BNPL Collection Sr Lead, you will manage end-to-end collection activities for Consumer Lending BNPL product (GoPay Later). You will become a cog in a machine that is determined to provide the best financial services product to our customers. Your contribution will be meaningful and will be exposed to a fast paced, open, and inclusive working environment. Also, you will meet many experts from various teams, and their skills and knowledge will enhance yours. Join us in providing enjoyable financial services within a trustworthy platform that our customers count on and love to come back to!


What You Will Do
  • Operationalized the collection strategy for Consumer Lending BNPL product as per defined by Head of Collections and Risk - Collection Strategy team
  • Lead collection in house team and managing team’s productivity and quality
  • Liaise with 3rd party (MPO, BPO, collection agency) to make sure that they can deliver the performance as per agreement and expectation
  • Represent BNPL Collection in any activities related to regulatory aspect (OJK, Multifinance association, ISO)
  • Develop team member to reach their optimum performance

What You Will Need
  • Minimum a Bachelor's Degree in related discipline
  • At least 5 years of experience in Collections team in banking/fintech/startup
  • At least 2 years of experience in leadership role
  • Able to perform and deliver under pressure, target oriented
  • Computer/digital savvy
  • Team player


About the Team

As part of the GoTo Financial team, especially as the Consumer Lending Operations Team, based in Jakarta, Indonesia, our team consists of a multitude of cool, multi-talented, and diverse personalities. We work together to provide the best experience to our customers. We partner closely with several cross-functional teams to ensure safe and sustainable business growth and reliable financial services for our users, our GoTo Financial businesses, and our extended ecosystem. But hey, it will not be all work and don’t have play time. We also know how to have fun too. We have lots of engagement events (movie nights, informal talk sessions, home workouts, and other fun events) that you can participate in.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia  

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.

GoTo and its business units, including Gojek, Tokopedia, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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