Blingual (English / Spanish) Customer Service Advocate - Remote in Irv

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timePosted 7 days ago location United States salarySalary undisclosed

Job Description

Cuando setrata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo granpotencial de carrera! Imaginebeing able to get answers to your health plan questions from someone who speaksthe same language as you do. Or, the opposite, not being able to get theanswers. At UnitedHealth Group, we want our customers to get those answers byspeaking to one of our Bilingual Representatives. If you're fluent in Englishand Spanish, we can show you how to put all of your skills, your passions andyour energy to work in a fast growing environment.

Turn onthe news on any night of the week and you're likely to hear about the changesthat are sweeping through our health care system. It's dramatic. It's positive.And it's being led by companies like UnitedHealth Group. Now, youcan take advantage of some of the best training and tools in the world to helpserve our existing and new customers. You'll take as many as 50-70 calls perday from customers who have questions about their health benefits. As theiradvocate, you'll use your personality and our tools to help them through thehealth care benefits available to them, including helping them enroll in a newplan. This is no small opportunity.

Thisposition is full-time (40 hours/week) Monday - Friday. Employees are requiredto have flexibility to work any of our 8 hour shift schedules during our normalbusiness hours of (6:00am - 8:00pm). It may be necessary, given the businessneed, to work occasional overtime. Ifyou are located in the Irving or Sugarland, TX area, you will have theflexibility to telecommute* as you take on some tough challenges.


Training will be conducted virtually from yourhome.

What we do defines who we are. Take a deeper lookat how we're providing support during this global health crisis and search fora way you can get involved. View our Covid-19 Resources Page at:


*AllTelecommuters will be required to adhere to UnitedHealth Group's TelecommuterPolicy

PrimaryResponsibilities:

  • Respondto and resolve, on the first call, customer service inquires and issues byidentifying the topic and type of assistance the caller needs such as benefits,eligibility and claims, financial spending accounts and correspondence
  • Helpguide and educate customers about the fundamentals and benefits ofconsumer-driven health care topics to select the best benefit plan options,maximize the value of their health plan benefits and choose a quality careprovider
  • Contactcare providers (doctor's offices) on behalf of the customer to assist withappointment scheduling or connections with internal specialists for assistance
  • Assistcustomers in navigating myuhc.com and other UnitedHealth Group websites andencourage and reassure them to become self-sufficient

This roleis equally challenging and rewarding. You'll be called on to research complexissues pertaining to the caller's health, status and potential plan options. Todo this, you'll need to navigate across multiple databases which requiresfluency in computer navigation and toggling while confidently andcompassionately engaging with the caller.

You'll berewarded and recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes to succeed in yourrole as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma, GED, or Equivalent work experience

  • Minimum of 3+ years of combined education, work and/or volunteer experience

  • Bilingual fluency in English and Spanish

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

  • Sales or account management experience

  • Customer Service Experience

Telecommuting Requirements:

  • Reside within 50 miles of Irving or Sugar Land, TX Office
  • Must live at an address that is suitable for telecommuting. (UHG requires a wired internet connection: cable, DSL or fiber internet service with upload and download speeds suitable for the role and approved by operations. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

UnitedHealthGroup is an essential business. The health and safety of our team membersis our highest priority, so we are taking a science driven approach to slowlywelcome and transition some of our workforce back to the office with manysafety protocols in place. We continue to monitor and assess before we confirmthe return of each wave, paying specific attention to geography-specifictrends. At this time, 90% of our non-clinical workforce transitioned to a workat home (remote) status. We have taken steps to ensure the safety of our325,000 team members and their families, providing them with resources andsupport as they continue to serve the members, patients and customers whodepend on us.

Someof the steps we've taken to ensure employee well-being include:

  • Transitioned our new hire training classes to be conductedvirtually
  • Launched our ProtectWell app and UnitedCARES program to helpease the burden and stress for our UnitedHealth Group team members and theirimmediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support andinspire team members during this challenging time
  • Onsite social distancing and increased sanitization measuresfor employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live withsomeone who is high risk have been asked to remain working from home

You can learn moreabout all we are doing to fight COVID-19 and support impacted communities at:


UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work. SM

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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