Bilingual Tech Support - Portuguese/English (Remote)

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Posted 3 days ago United States Salary undisclosed
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Job Description

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. This is a remote position. Must be fluent in Portuguese and EnglishTechnical & Customer Support function - Should be flexible to work in varied shift hours between 7AM and 7PM US CT.Provide phone-based/email customer/technical support for client devices (hardware and the accompanying software) and web-based software, mobile device applications, and desktop applicationsProvide installation assistance for customer desktop/web-based software, including database setup.Work with customer or and their IT department to ensure readiness, installation support, and troubleshootingLogging and investigation of complaints, defects or other sources of customer dissatisfaction.Ability to be flexible in work schedules to meet/discuss with US-based teams in various US time zones.Qualifications:An Associates degree from an accredited university in Information Systems, or IT, or equivalent certifications and/or work experience.English must be able to read, write and speak fluently. Portuguese must be able to read, write and speak fluently. At least 1-2 years (preferred) of combined technical experience with one or more of the following: software support; hardware support; installation and implementation setupAt least 1-2 years customer experience , in technical support using technical documentation, and/or instructionsBasic understanding of Computer Networking concepts, protocols, technologies, and applications.Basic understanding of computer system: User Account Control (UAC), Group Policy, Endpoint Security and Firewall, Remote desktop connection, Troubleshooting in Virtual Environment.Basic understanding or experience in Windows OS, Microsoft IIS, and SQL. Problem-solving skills, critical thinking, prioritize, and make decisions Needs to be comfortable with dealing with software and pick up concepts quickly.Should possess excellent communication skills, interpersonal skills, people/team management & strong leadership skillsPrimary Skills :Excellent Communication skills, Team Player, Interpersonal skills Customer service and technical troubleshooting skills. Providing Hardware and Software Support to Customers calling over the phone/email.Exceeding call quality and efficiency standards. Adherence to Process, Policy & Procedures Meeting and exceeding client Service Levels Maximize customer satisfaction through effective solutions delivery At least 1-2 years (preferred) of combined technical experience with one or more of the following: software support; hardware support; installation and implementation setupAt least 1-2 years customer experience , in technical support using technical documentation, and/or instructionsBasic understanding of Computer Networking concepts, protocols, technologies, and applications.Basic understanding of computer system: User Account Control (UAC), Group Policy, Endpoint Security and Firewall, Remote desktop connection, Troubleshooting in Virtual Environment.Basic understanding or experience in Windows OS, Microsoft IIS, and SQL. Problem-solving skills, critical thinking, prioritize, and make decisions Needs to be comfortable with dealing with software and pick up concepts quickly.Should possess excellent communication skills, interpersonal skills, people/team management & strong leadership skillsExcellent Communication skills, Team Player, Interpersonal skills Customer service and technical troubleshooting skills. Providing Hardware and Software Support to Customers calling over the phone/email.Exceeding call quality and efficiency standards. Adherence to Process, Policy & Procedures Meeting and exceeding client Service Levels Maximize customer satisfaction through effective solutions delivery