Bilingual French Customer Service Reprepresentative | Remote

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Posted 14 days ago United States Salary undisclosed
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Job Description

Are you looking to grow your career? Dahl Consulting is currently partnering with a leading supplier in the medical device industry in the Twin Cities Metro area. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Bilingual French Customer Service Representative for a contract-to-hire role. Interested? Get more details below! Job description: This role is the primary point of contact for processing healthcare sales orders, issuing healthcare return authorizations, answering questions on healthcare products and/or services, and forwarding healthcare sales leads to the appropriate salesperson. In addition, this position provides superior customer service to our current and/or future internal and/or external customers. Responsibilities: Professionally answering English and French incoming phone calls, emails, or faxes from Healthcare customers and perform duties that would including: Process sales orders Issue return authorizations Answer questions on products and/or services Research orders and other actions to resolve problems Forward customer leads to the appropriate Territory Manager/Regional Manager Promoting and ensuring customer satisfaction through value-added services as well as prompt identification and resolution of complaints, problems, and/or issues Ability to work independently and with a team Building credibility and trust with customers and business unit leaders Enter complaints into a common database on product performance issues File packing slips and faxes Responsible for data quality, including self-audit of work May generate reports from E1 system as requested Other duties as assigned Qualifications: Associates degree or equivalent OR 6-months to 1+ years of call center/customers service experience OR equivalent combination of education and experience Ability to read and write simple instructions, short correspondence, and memos in English and French Proficient in Microsoft Office Suite (Excel, Powerpoint, and Word) Excellent communication and interpersonal skills in English and French, with an ability to influence others Demonstrates ability to utilize the telephone effectively as a customer relations tool Highly structured approach with attention to detail and proper documentation of all work Regularly utilizes critical thinking and problem-solving skills Must be patient, empathetic, and passionate about identifying the correct solution and improving the end-user' s quality of life Self-driven, goal-oriented Able to work well in cross-functional teams, independent yet a team player Desire to deliver strong service results and to work within a team environment are critical components of the position Capability to use company systems and information processes to answer, log, and follow up all inquiries and caller issues under established department procedures Maintaining a professional demeanor with the internal and external customers when performing your duties Take the next step to your new career! To submit yourself for consideration this role, simply click the apply button and complete our mobile-friendly online application. Once we' ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at , or start an online chat with us. Review us and WIN! Refer a friend for rewards Download our mobile app for iOS & Android