PGC Permanent General Companies, Inc.
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R24451 Bilingual Customer Service Representative (Remote) (Open)Compensation may vary based on the job level and your geographic work location.
The General is seeking Customer Service Reps to join our company. What You'll Do
As a Customer Service Rep I, you will assist customers, agents and lien holders with requests for information and assistance related to existing insurance policies.
The Team You'll Join
- Provide professional and friendly service while meeting daily productivity and service goals.
- Provide thorough service to resolve issues and complaints to ensure customer satisfaction.
- Provide quote/premium information to customers who wish to make changes to existing policies.
- Take payments from customers, agents, and partner alliance representatives.
- Prepare written correspondence in response to requests from third parties regarding coverage history and proof of insurance.
- Prepare and send information such as ID cards and financial responsibility forms as requested.
- Assist with training new customer service representatives.
We are a team of open minded, driven, and problem solving customer service representatives. We have a strong desire to serve others, and pride ourselves on delivery exceptional service during every encounter. We are curious, life-long learners who appreciate our collaborative environment. We work tirelessly to Make Life Easier® for our customers and our teammates.Who You Are
You have a strong desire to help others. You thrive in a team environment and comfortably balance production with the quality of work required. You are proficient with PCs and Microsoft Office applications.
You hold a high school diploma or higher education. You bring 6+ months of clerical or phone experience. Preferably, you bring previous auto insurance experience in a customer service or underwriting role. You are fluent in both English and Spanish languages.Who We Are
We are one of the fastest growing and most exciting companies in the insurance industry to work for today. We're proud to say we've been in the insurance business for over 50 years.
Because of our rapid rate of expansion, we're looking for the best talent to help The General® bring quality insurance to people across the country. Ask any of our employees and they'll tell you that life at The General® is a challenging, fast-paced, exciting experience that offers a competitive total rewards package, healthy work/life balance and an exciting working environment.
You'll gain crucial insights from your potential coworkers who bring different backgrounds and professional experiences to The General®. You'll also find there are plenty of opportunities for advancement, if you've got the ambition. The work culture at The General® is one that celebrates diversity, team spirit, and good old-fashioned hard work.
Additional Job Information
When you work at the American Family Enterprise, you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
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