Bilingual Customer Service Representative (Remote)

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Posted 6 days ago United States Salary undisclosed
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Job Description

**Description:**Position Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issuesEducation/Experience: High school diploma or equivalent. 0-1 years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred.License/Certification:Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.Responsibilities:* Reach out to all new patients and introduce them to services and products via telephone* Respond to incoming calls and answer any related questions* Maintain patient census and reach out to patients prior to them needing their medications* Ascertain from the patient all of their supply needs and review medication inventory* Offer any additional support or assistance, such as consultations with pharmacists and classes* Maintain statements and inform patients of co-pays and past due amounts* Process payments in the form of credit card transactions* Schedule delivery of medication after all patient needs are addressed* Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals* Provide technical support to physicians, nurses, and patients* Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist* Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission**Skills:**call center, healthcare, spanish**Top Skills Details:**Healthcare, call center experience, tensure, bilingual**Additional Skills & Qualifications:**Bilingual- SpanishAble to navigate through a computer. Has to complete assessment.**Experience Level:**Intermediate Level**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.