Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description Class Start Date: October or November 2021Shift Requirements: All Shift times are listed in Eastern Standard Time8:30am- 6:00pm EST9:00am- 6:30pm EST11:30pm-9:00ppm EST 1:30pm- 11:00pm EST 2:30pm- 12:00am ESTShifts are Monday- Friday with weekends assignedStarting Wage: $17.00 per hour (up to $18.70 per hour with PM shift differential)Full Time BenefitsOur comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:Paid time off (at minimum, 20 personal days + 7 holidays per year)Medical/Dental/Vision/Life InsuranceTuition Reimbursement for eligible US based employees401K with company match and fixed contributionEmployee Stock Purchase PlanFull service cafeteria featuring Starbucks and subsidized Mindful optionsAccess to fitness centerOpportunities to volunteer in the communityDevelopment groups and trainingOn-site Health ClinicsOnsite Employee Assistance Program CounselorsDiscover Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)What You'll DoHandle complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.Navigate a computerized system for responding and/or troubleshooting to customer questions, which may require deviating from standard screens, scripts, and procedures.How You'll Do ItDocuments customer files.Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments, credit limit increases, and complex solutions.Handles complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scripts, and procedures.Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries.Qualifications You'll NeedThe BasicsStrong verbal communication and problem-solving skillsAbility to multi-task, as needed, to get the job doneBonus Points If You HaveHigh school diploma or GEDA quiet workspaceInternet service with a minimum speed of 5mbpsPersonal smartphone or a tablet#INDDFS #ZRDFS#Remote#BI-Remote#LI-TB1What are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.