Associate Representative, Customer Service

The primary objective of the Customer Support function is to deliver exceptional customer service while providing support for sales and marketing initiatives across multiple communication channels. In this role, you will handle customer inquiries related to products, services, warranties, order processing, and data entry, as well as resolve general concerns and complaints.

Additionally, you will identify potential sales opportunities during customer interactions, provide first-level technical and clinical support, and escalate issues to the appropriate teams to ensure timely and effective resolution.

Let’s talk about Responsibilities

• Maintain daily communication with customers across multiple channels to support therapy adherence, track progress, and facilitate ordering of equipment and supplies.

• Handle customer orders for medical supplies and equipment.

• Create and/or maintain client account records, track deadlines and manage tasks in web-based tools.

• Support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s).

• Collaborate with various departments to meet service sales goals.

• Document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended.

• Provide metrics to the management team as required.

• Support roles consist of work in a:
  (1) clerical, administrative or specialized support tasks in an office or field setting
  (2) specialized technical tasks or skilled craft work
  (3) unskilled or semi-skilled operational tasks

Let’s talk about Qualifications and Experience
Required:

• High School Diploma or GED

• 1+ year of Customer Service experience

Preferred:

• Healthcare industry experience preferred, with familiarity of HIPAA regulations and handling sensitive patient information.

• Strong communication skills (verbal and written), with the ability to effectively support both patients and external partners.

• Proficiency in Microsoft Office (Excel, Outlook, Word) and basic computer literacy, including navigating web-based systems, downloading/uploading files, and managing digital records

• Ability to multi-task and adapt in a fast-paced environment with shifting priorities

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.