Associate Renewals Manager

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia.

What’s the role?

We're looking for a skilled Associate Renewals Manager to join our JAPAC team! As an Associate Renewals Manager, you will take charge of managing all assigned small business customer contracts within the ANZ region. This pivotal role involves direct communication with customers and internal teams to ensure the resolution of customer inquiries and successful execution of contract renewals with an expansion focus. Your expertise will contribute to maximising customer investments with HubSpot and driving business excellence.

What will you do?

• Negotiate value-driven renewals and contract changes for all assigned customer contracts, ensuring accurate resolution of inquiries and timely renewals via video-meetings, emails & phone calls. 
• Work collaboratively with sales, customer success and billing teams to grow accounts and drive incremental product expansion opportunities
• Process Improvement: Advocate for the growth of our Contract Management Organisation by providing feedback and piloting new processes and playbooks.
• Operational Intelligence: Participate in forecasting discussions and pipeline reviews to align strategies with organisational objectives.

Who are you?

• Prior experience in contract management, renewal management, account management/ a retention-focused customer service role, or sales.
• Passionate about crafting superior customer experiences.
• A problem-solver who approaches challenges with curiosity and creativity.
• Adept in negotiation with a strong focus on communication and interpersonal skills.
• Organised, detail-oriented, and capable of managing priorities in a dynamic environment.
• A team player committed to fostering an inclusive and equitable workspace.

What are the benefits?

• Hybrid work environment - You can choose to work from Home, Office or Flex!
• An education allowance up to USD$5,000 per annum
• Private health insurance allowance & annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.