Associate Director, Sales Operations, Denver - Remote

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Posted 9 days ago United States $105k - 150k (US Dollars)
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Job Description

RAssociate Director, Sales Operations, Denver - RemoteThe Associate Director, Sales Operations is responsible for the management and execution of complex, cross-functional projects that improve, enhance and transform the Health Language sales/business organization. This role has the following responsibilities:Drives the implementation of the sales processes, sales enablement and strategic initiatives to ensure consistency of utilization of best practices, processes and tools across the organization.Management of third-party sales tool product vendor relationships Ensure the sales team possess the skills, knowledge, process expertise and access to assets to maximize every buyer interaction.Leadership of the Lead Generation goals, efforts and executionFacilitate contracting process and prioritization Facilitate disciplined product pricing***This position can be based in Denver, CO, Chicago, IL, Atlanta, GA or anywhere in the U.S. and will work from a remote home office.ESSENTIAL DUTIES AND RESPONSIBILITIESDrives the implementation of the sales processes and strategic initiatives to ensure consistency of utilization of best practices, processes and tools across the organization.Proactively identifies opportunities for sales process improvement. Works closely with sales leaders to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in uncovering process bottlenecks and inconsistencies.Owns the development, accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Solicits and recommends revisions to reports and/or assists in the development of new reporting tools as needed. Works closely with sales leadership and other functional stakeholders in overall sales reporting management.Ensures all new employees are trained in the CRM and suggests enhancements to the training process as needed.Implements enabling technologies, including CRM, to field sales teams. Owns the assigned sales organizations compliance with required standards for maintaining CRM data. Works closely with sales leadership to optimize the effectiveness of the firm's technology investments. Initiates CRM reporting and analysis consistent with sales organization key sales metrics and objectives.Partners with marketing in the optimization of lead development, management and the tracking of campaign managementProactively identifies opportunities for sales process improvement around lead generation, pipeline growth, sales opportunity conversion, on boarding and product certification among others.Work with HR and sales leaders on open sales positions across CSS to effectively plan and prepare sales simulations used in the evaluation of sales skills of each candidate. This includes, but is not limited to the following sales positions; Regional Sales Director, Account Executive, Business Development, Account Manager.Responsible for the design, build and optimization of CSS-wide Sales Onboarding processes that accelerates time to competency for all sales roles.Supports sales leaders in providing on-going education and/or content discussions at quarterly and annual Operating Unit or Business Unit sales meetings.Oversees the development of policies, procedures, and service standards for Training, Product/Technology Rollouts and HIPAA compliance.Manages external partnerships with software and service vendors. Develop initial and ongoing relationship management processes and procedures that span all affected functional areas.Clearly communicates issues to company leadership that may affect scope, budget or timeliness of delivery of a satisfactory business project.Provides employees with coaching, feedback, and developmental opportunities and builds effective teams.Challenges and inspires employees to achieve business results.Conducts and ensures the completion of performance reviews.Sets clear expectations and holds employees accountable for performance.Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.Provides coaching, direction and leadership support to team members in order to achieve employee, business and customer results.QUALIFICATIONSEducation: BA/BS required or equivalent work experienceRequired Experience:8+ years working in an operations role, preferably in a technical field including:5+ years of management experienceProficient with a CRM such as Salesforce.comTechnical proficiency in MS Word, Excel, Outlook, and PowerPoint; advanced/expert level preferredPreferred Experience, Knowledge, Skills and Abilities:Ability to lead and manage a diverse teamAbility to build and execute against short and long-term vision and strategy and define team objectives and how they interact/work with other groupsAbility to solve complex technical customer issues involving developing solutions through collaborating across different areas of the organizationStrong focus on customer service/relationship managementAbility to develop and train individuals on both technical and relationship management skillsAbility to develop metrics that drive performanceAbility to balance the needs of the customer needs/wants with the overall profitability of the businessAbility to identify problems and implement or recommend solutionsExcellent organizational and prioritization skillsAbility to make difficult, and sometimes unpopular, decisions and communicate professionallyExcellent oral and written communication skills that demonstrate professionalism and ability to maintain confidentiality (documents, emails and conversations)Project management skills - including Agile/Lean knowledge/experience preferredTravel: Up to 10% out of state travel may be required.Salary Range: $105,000 - $150,000VC up to 15%