Associate Customer Success Manager (Remote)

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Posted 13 days ago United States Salary undisclosed
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Job Description

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

ABOUT THE TEAM

At G5, a RealPage company, we live, work and breathe our "Five to Thrive" values and are hard at work developing award-winning, smarter marketing technologies that Change the Game in real estate digital marketing. Our offices are jam packed with super smart people who go all-in to Make It Awesome and have FUN while doing it. Whether we are delighting our customers with our creative services, throwing epic parties or giving generously to our community, we Pay It Forward by investing in others.

WHAT YOU'LL DO

As an Associate Customer Success Manager, you will use marketing data to tell compelling stories, prove value, and upsell is how your roll. You have great presentation and communication skills and love collaborating with a wide variety of people at all levels to deliver first class service.

Remote Opportunity

PRIMARY RESPONSIBILITIES

Translate specific needs/business objectives of accounts into actionable and strategic account plans that drive realization of our value for the client
Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell
Analyze benchmarks, trends, and outliers within client marketing data. Work with our Strategy teams to provide insights and recommendations to the client based on findings
Lead client training/onboarding as needed
Learn industry-specific marketing strategies, competitive threats, and points of differentiation in the assigned vertical
Attend in-person client meetings and industry events as needed up to 10% of time
Meet and exceed revenue targets
Work cross-departmentally to ensure client satisfaction
Resolve client issues that arise with good judgement and decision making; escalate as necessary through appropriate channels
Maintain up-to-date CRM (as required by management

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

2-3+ years combined experience in Digital Marketing and Customer Success or other revenue driving client-facing role required
1+ years experience using digital marketing performance data to tell compelling stories and drive revenue growth. Experience with Google Analytics is preferred
1+ years experience generating, qualifying, accelerating, negotiating, and closing up-sell/cross-sell and renewal opportunities
Experience working in the Multifamily industry a huge plus
Working knowledge of Web Design, SEO, and/or Pay-Per-Click advertising
Experience managing client expectations, objections, and complaints
Excellent time management and organizational skills
Excellent written, verbal, and interpersonal communication skills
Experience working collaboratively with cross-functional internal and external stakeholders
Experience with CRM systems, Salesforce preferred
Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

2+ years experience managing customers' digital marketing performance and a proven history of growing accounts with great retention.
Relationship skills are on-point and your consultative and strategic approach to partnerships is what makes customers keep coming back for more.

WHAT WE OFFER

At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.