Associate Customer Relationship Manager -
Due to our current growth and success, we are hiring an Associate Customer Relationship Manager in our Central US Region. In this role you will report directly to the General Manager. The primary focus of the role will be to gain a thorough understanding of the customers' needs and ensure they are getting the most benefit out of their system. The aim is to ensure customer satisfaction and identify future needs. If you are looking to gain experience in the area of ERP systems within the SMB space and you are looking for a rewarding role in an exciting growing business, this position is for you! Given the location of our clients, and the remote nature of the work required, we are flexible on location.
As an Associate Customer Relationship Manager, you will:
Work alongside more senior Customer Relationship Managers to assist with managing customer accounts.
Support the development and maintenance of strong positive relationships with key stakeholders within our customers organizations.
Assist with the delivery of a solid account plan that delivers value and demonstrates a full understanding of the customer and their business.
Ensure that our clients fully understand and are attracted to our proposed solutions.
Support the management of ongoing client engagement, answering questions regarding the company's solutions, as well as monitoring account progress and activity.
Support our sales strategy to ensure targets are met and exceeded, while also delivering on sales forecasts in line with overall business objectives.
Ensure customer retention targets are met.
To successfully perform the responsibilities of this position, you must possess the following qualifications:
Experience in an account management role selling and maintaining business software solutions in the SMB market.
Strong consultative selling skills with proven relationship-building skills.
Ability to learn quickly and has a general knowledge of business processes.
Familiarity with the market of industry ERP systems such as SAP, Microsoft, Sage, and NetSuite is an asset.
Technical knowledge and sales experience, facilitated by excellent interpersonal and communication skills, and the ability to convincingly communicate concepts to others.
An understanding of manufacturing and distribution.