Assistant Manager, Virtual Branch Lending

Assistant Manager, Virtual Lending

Flexible Location, NS

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

Reporting to the Senior Manager, Partnerships & Virtual Operations, the Assistant Manager, Virtual Lending is responsible for developing and growing the digital/online portfolio while leading and supporting direct reports through performance management and coaching. This role involves reviewing and approving Dealer Finance, Mortgage, and Loan applications in the Virtual Branch. The Assistant Manager collaborates with the Senior Manager to cultivate dealership and broker relationships, oversee outreach strategies, and ensure effective onboarding of new partners. Additionally, they represent the Credit Union professionally and establish strong relationships with third parties and members.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($76,609.28 – 90,127.42 and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Lead, coach, and develop the Virtual Branch Lending team, fostering a high-performance culture focused on member service, lending excellence, business growth, and risk awareness.
• Provide ongoing coaching, performance feedback, quality monitoring, and development support to Lending Specialists, reinforcing service, sales, compliance, and operational standards.
• Oversee workforce planning, scheduling, attendance management, workload distribution, and staffing levels to ensure service standards and turnaround times are achieved.
• Review and adjudicate lending applications within delegated authority, ensuring sound credit decisions aligned with policy, risk appetite, and regulatory requirements.
• Provide leadership and guidance to Lending Specialists on credit quality, financial analysis, application structure, documentation requirements, and lending best practices.
• Ensure lending applications and documentation are complete, accurate, and compliant prior to funding or member execution.
• Address complex lending scenarios, escalated member concerns, and operational issues requiring advanced judgment and decision-making.
• Serve as the primary operational contact for dealership partners and other third-party lending relationships.
• Build, maintain, and strengthen partner relationships through regular communication, issue resolution, performance monitoring, and ongoing support.
• Lead team meetings and monitor operational performance, preparing reports and insights related to lending volumes, service levels, quality, productivity, and partner performance.
• Identify opportunities to improve workflows, processes, automation, and service delivery to enhance efficiency, effectiveness, and the member experience.
• Ensure lending activities are conducted in accordance with Credit Union policies, regulatory requirements, security standards, and risk management practices.
• Promote consistent application of lending policies, sound credit practices, and appropriate escalation of higher-risk or exception-based scenarios.
• Resolve escalated member and partner concerns with professionalism, balancing member advocacy, operational requirements, and prudent risk management.
• Provide leadership coverage and operational support for other Virtual Branch leaders as required.
• Contribute to departmental projects, strategic initiatives, business development activities, and organizational priorities.

You have…

• A certificate or diploma in Business or Commerce, along with a minimum of five years of lending experience, including at least two years in a supervisory role, or an equivalent combination of training and experience in credit.
• Experience within the Credit Union system is considered an asset. Progressive financial services experience, including experience in member service, lending, fraud prevention, risk management, contact center, or branch operations. An equivalent combination of education and experience may be considered.

You are…

• Knowledgeable of retail lending products, credit principles, financial analysis, and sound decision-making within defined lending authority.
• Experienced managing operational workflows, service levels, escalated member or partner issues, and competing priorities in a high-volume environment.
• Proven in your ability to coach, develop, and lead high-performing teams in a fast-paced environment.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

Applications will be accepted until: June 23^rd, 2026.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Please click the link below to apply for this or any of our other opportunities:

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107