BillingPlatform is an industry-leading, fast-growing SaaS company. Our decision to build a world-class revenue lifecycle management platform was driven by the belief that all industries face disruption with respect to how they monetize goods and services. Leveraging successful years of product development and customer feedback, and partnering with leading private equity partner Columbia Capital, we built the industry's most powerful, cloud-based revenue management platform able to automate the entire workflow from quote to cash (CPQ, mediation, billing, invoicing, revenue recognition, payment, and collections), providing enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable.
We have achieved remarkable recognition in the industry, having been listed on the Deloitte Tech Fast 500 as one of the fastest-growing companies in North America for three consecutive years and hold a position in the Inc. 5000 for two years running. In 2023, we are recognized by Forrester Wave as the leading SaaS Recurring Billing Solution, received the top score in MGI 360™'s report on agile billing, honored with the 2023 CODiE award for Best Subscription Billing Solution, and awarded the Silver Stevie® Award from the 2023 American Business Awards®. Our reputation as a leader is further endorsed by industry analysts and Fortune 500 companies.
At BillingPlatform, our values-based culture centers around collaboration, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of an incredible team focused on challenging the status quo and driving transformational value to customers.
As an Application Support Analyst, your primary responsibilities will involve resolving our customers’ pain points within established timeframes. This entails effective communication with our clients, troubleshooting application issues stemming from support requests, and collaborating with internal teams to determine resolutions. Your role will require the consistent application of product knowledge and support procedures and policies to address client and departmental needs, all while providing individualized oversight.
The salary range for this position is $60,000- $80,000 per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided per state regulations in CA, CO, NY, and WA.
BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.Requirements