Application Support Analyst

BillingPlatform is an industry-leading, fast-growing SaaS company. Our decision to build a world-class revenue lifecycle management platform was driven by the belief that all industries face disruption with respect to how they monetize goods and services. Leveraging successful years of product development and customer feedback, and partnering with leading private equity partner Columbia Capital, we built the industry's most powerful, cloud-based revenue management platform able to automate the entire workflow from quote to cash (CPQ, mediation, billing, invoicing, revenue recognition, payment, and collections), providing enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable. 

We have achieved remarkable recognition in the industry, having been listed on the Deloitte Tech Fast 500 as one of the fastest-growing companies in North America for three consecutive years and hold a position in the Inc. 5000 for two years running. In 2023, we are recognized by Forrester Wave as the leading SaaS Recurring Billing Solution, received the top score in MGI 360™'s report on agile billing, honored with the 2023 CODiE award for Best Subscription Billing Solution, and awarded the Silver Stevie® Award from the 2023 American Business Awards®. Our reputation as a leader is further endorsed by industry analysts and Fortune 500 companies.

At BillingPlatform, our values-based culture centers around collaboration, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of an incredible team focused on challenging the status quo and driving transformational value to customers.

As an Application Support Analyst, your primary responsibilities will involve resolving our customers’ pain points within established timeframes. This entails effective communication with our clients, troubleshooting application issues stemming from support requests, and collaborating with internal teams to determine resolutions. Your role will require the consistent application of product knowledge and support procedures and policies to address client and departmental needs, all while providing individualized oversight. 

Responsibilities

• Investigate situations involving existing code base to determine potential issues
• Assist with the resolution of pain points that may arise through the use of our platform
• Coordinate problem resolution with various internal contacts
• Monitor system and database feedback to prevent future issues
• Perform or assist with customer professional service efforts
• Identify bugs in code and devise solutions
• Perform critical system maintenance tasks
• Write and execute custom code blocks to complete customer requests
• Assist in recruiting, interviewing, and hiring for your team

• Join one of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance

The salary range for this position is $60,000- $80,000 per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided per state regulations in CA, CO, NY, and WA.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

• 4-year degree in IT field, or relevant experience
• Responsible, self-driven, and motivated
• Understanding of relational database, web technologies, and API development
• Ability to communicate effectively
• Desire to work in a fast-paced, high-growth environment
• Understanding of basic billing concepts
• Desire to delight customers and expand your technical knowledge and ability daily