Application Production Support Analyst

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timePosted 3 days ago location United States salarySalary undisclosed
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Job Description

REMOTE - Application Production Support Analyst Microsoft Dynamics implementation, support andor related experience. We are a non-profit professional certification and resource organization looking to support their global transformation by growing their Application Production Support Team. 4 team members to support user base growth. These roles are contract opportunities and are 100 REMOTE positions. Job Description The Application Production Support Analyst position is a key role of this transformation is delivering support to our end users within the organization. The goal is to support and troubleshoot the use of various types of software programs to help our client efficiently and effectively fulfill our business objectives. The Application Production Support Analyst is responsible for troubleshooting applications and software for both internal customers and as external customers when it is needed. Additionally, this person will be assisting in the design, delivery, and enhancement of in-house software applications, training programs, and related documentation. Preferred Skillset Bachelorrsquos degree preferably in a technology field equivalent experience may be considered demonstrated knowledge of current technology Microsoft Dynamics implementation, support andor related experience Minimum of 2+ years of experience required Application development, support experience or related education Minimum of 1-2 years of experience required Demonstrated experience with MS Dynamics CRM Certifications as Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified Solutions Associate (MCSA) certification desirable, with emphasis on Office 365, .net, Windows Server, Azure, MS Dynamics or Sharepoint technologies Experience using JIRA for ticketing Proven experience with troubleshooting principles, methodologies, and issue resolution techniques Previous experience and success in development and interpretation of technical documentation for training and end user procedures Experience with building and maintaining databases for query and problem tracking Ability to conduct research into software development and delivery concepts, and technical application issues Broad experience with and knowledge of relational database concepts, and Client ServerWeb application architecture Experience in developing and conducting user training In-depth, hands-on knowledge of and experience with enterprise and desktop applications, in at least two of the following relevant technology areas or skill sets (examples include personal computers, Great Plains, SQL, MS Windows, MS Office, MS Access andor Seagate Crystal Reports Demonstrated use of good problem solving and analytical skills Excellent interpersonal skills, with demonstrated successful customer service experience Strong work ethic work may extend beyond regular schedule at times