Job Application Performance Management and Support Specialist Job Summary Our client is seeking an ApplicationPerformance Management and Support Specialist, the ideal candidate has 2-4 years of experience with New Relic, or closely related product like Dynatrace. Experience with other similar products may be acceptable. Must be able to demonstrate knowledge of performance management, monitoring, dashboard customization, root cause analysis, and implications of leveraging Machine Learning and AI in a modern distributed environment. Required Technical Skills Candidate should be able to configure new relic across hybrid cloud (AWS, Openshift.) New Relic and DEVOPS is the primary need - AWS and Openshift good to have. Installing, configuring, and maintaining New Relic Collaborate with ApplicationOpsEngineering teams to configure custom dashboardsalertsreports on an as needed basis. (NRQL) Integrating and configuring New relic with AWS, to expose Amazon CloudWatch metrics and logs within New Relic Instrumenting New Relic for Digital channels (Web and mobile devices) to track the usability metrics and also enable distributed tracing from mobile device to the app layer, service layer and database Configuring New relic to measure metrics within an On-prem network, Openshift platform, capture metrics within the application running within the pod and and also capture cluster level metrics Instrumenting and capturing metrics from JVM for java applications and .NET runtime for .NET applications Monitor and provide insights into hybrid applications that have some layers deployed within public cloud and some within private cloud deployed in internal data centers Capture metrics and performance hotspots from RDBMS (MySQL) servers - No SQL (Cassandra, Redis and Dynamo DB) Nice-to-Have SetupBuild dashboards that summarizes enterprise application and infrastructure performance trends (DailyWeeklyMonthly) reports. Monitor the responsiveness and availability of critical enterprise applications from end user prospective. Setup up alert mechanism (Synthetic, API Health, Logging (New Relic, Splunk) to notify applicationinfrastructure teams for any deviations from the defined threshold and Integrate with the tools like ServiceNow for incident creation and tracking. Use subject matter expertise to understand the current monitoring mechanism and identify gaps and provide recommendations with industry best practices. Make effective use of monitoring tools to improve root cause analysis effectiveness and correlation of events Soft Skills Great communicator Think like an Analyst and act professionally with the ability to interact with different personalities on different teams Flexible but able to compromise with added reporting requests For more information please contact Mark Reilly atext 206 or Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.