Analyst III - Fintech Vendor Risk

ABOUT US

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

WHAT YOU'LL DO

The Analyst III, Fintech Vendor Risk performs comprehensive due diligence on new Partner's vendors, reviews third-party documentation, and identifies risk gaps to ensure compliance with regulatory guidance. You will prepare and present due diligence summaries to management, oversee vendor activity, and track deadlines. Additionally, you will assist with risk assessments, coordinate ongoing monitoring schedules, and work on process improvement projects as a key partner in moving forward our Vendor Risk program.

HOW YOU'LL DO IT

• Perform due diligence on new Partner's Vendors including reviewing Information Security Program, Disaster Recovery/Business Continuity Plan, Business Impact Analysis, IT Audit reports, Privacy Policy/GLBA Risk Assessment, Financials, Insurance, Licensing, and Vendor Management Program.
• Complete Annual Review of all assigned Partner's Third-Party documentation requirements or Fourth-Party Due Diligence Vendor Packets.
• Review the internal Third-Party Risk or Partner's Fourth-Party Vendor Management Program and identify any risk gaps. Advise internal teams or the Partner of changes/updates that are needed, in order to comply with Regulatory Guidance.  
• Prepare and present to management Due Diligence packet summaries, analysis, and recommendations. 
• Review any prospective Partner vendor list prior to launch, including but not limited to reviewing vendor due diligence documents, completing a vendor due diligence analysis, and provide guidance as necessary to ensure compliance with regulatory standards.
• Provide through thorough oversight of all assigned Partners vendors to ensure they meet industry standards and Service Level Agreement (SLA) requirements.
• Assist internal teams or Partner in completing Risk Assessment as it relates to Vendor Management. 
• Upon completion of Vendor Risk Assessment, complete an analysis of the results to determine if the correct amount of risk has been identified and mitigated in accordance with Regulatory Guidance.
• Review and track vendor activity to ensure deadlines are met. Follow proper escalation procedures when deadlines are not being met, to include, but not limited to, presenting past due vendor activity to leadership team. 
• Follow up with internal teams or Partners regarding incomplete submissions or follow up questions required to complete Due Diligence Assessments. 
• Provide summary reports to the Board and/or Committees.
• Coordinate Vendor Management Ongoing Monitoring schedule between CCBX and with Partners, on an annual basis.
• Make recommendations to the CCBX Senior Vendor Risk Manager and Vendor Risk Manager where appropriate.
• Work directly with Third Party Risk Manager on process improvement projects and creating efficiencies for the team.
• Stay up to date with industry trends and best practices in Third Party Risk Management.  

WHAT YOU'LL BRING

• Demonstrated ability to interact effectively and collaboratively in a team environment.
• Ability to process new information to be applied consistently to work related tasks. 
• Ability to effectively present information and respond to questions from management, affected departments and our Fintech Strategic Partners.
• Ability to resolve problems with minimal guidance and make general decisions for daily processing.  
• Ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision. 
• Excellent written and verbal communication skills with demonstrated experience working directly with customers and clients.
• Ability to effectively coordinate, organize, and run meetings both internal and external business partners
• Ability to assess and communicate risk concerns firmly when challenged. 
• Ability to adhere to set response times, deadlines, and time sensitive tasks in a highly regulated environment
• Excellent analytical skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously. 
• Must have excellent attention to detail to ensure timely and effective communication.
• Ability to quickly adapt to new and changing technologies as efficiencies are identified.

EDUCATION/EXPERIENCE

• Bachelor’s Degree or equivalent related experience, with Demonstrated experience of 4+ years in financial services risk management and Vendor management preferred.
• Knowledge and understanding of FinTech with a strong technical background.
• General understanding of the digital payment processing environment.
• Intermediate experience with personal computers and Windows based software to include Microsoft Office. 
• Prior ClickUp and Third-Party Risk Management software (i.e. Tandem, LogicGate, Supplier360, etc) experience preferred.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal Community Bank is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws. 

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.
• Stand for extended periods of time.
• Perform repetitive finger, hand, and arm movement.
• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 
• View and read computer screens for extended periods.
• Occasionally stoop, kneel, crouch, or crawl.
• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.