About the company
Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, O2, Tesco Bank and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners in 2020, recognising our work as Best-In-Class.
We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.
About the role
As a Community Relationship Manager for Airbnb, you will be focused on developing deep relationships with engaged Airbnb Hosts, devising and implementing engagement strategies and supporting the Host Community education of local policies and regulations in the Caribbean and Central America, as part of the Community Leaders programme. The Community Leaders are Hosts who have volunteered to bring the Host community in their area together in a local Host Club to collaborate, share, and collectively grow with Airbnb.
Client and stakeholder management
Recruitment/Onboarding - selecting Community Leaders who meet Airbnb’s criteria and setting them up for success
Relationship Management/Ongoing support - being the main point of contact for your group of Community Leaders and supporting them
Performance tracking/ reporting - assessing how the Facebook groups run by your Leaders are performing and reporting back to the client
Nice to have
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.
Please note that successful applicants will be subject to criminal and financial background checks as part of our onboarding process.