Aftersales Strategy & Projects Manager - Total Cost of Ownership (remote or hybrid)

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Posted 13 days ago United States Salary undisclosed
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Job Description

Position Overview:
We are currently seeking an Aftersales (Uptime) Strategy & Projects Manager - Total Cost of Ownership to lead complex, Uptime projects with a strategic focus on improving both repair velocity and meantime between visits.

Uptime is a highly visible, corporate initiative with significant impact on customer satisfaction and company profitability. This role is responsible for overseeing Uptime initiatives, data integrity and putting in place standard procedures required to achieve Uptime excellence within the Total Cost of Ownership (TCO) team.

Essential responsibilities include, but are not limited to:

Uses data and customer insight to drive breakthrough innovation

Champion and maintain data integrity / governance

Establish standard procedures required to achieve goals

Identify and execute process improvement

Provide support for current Uptime projects

Manage, coach and develop team members

Basic Requirements:
Bachelor's degree

At least 10 years of project/program management experience

At least 4 years of management experience

OR

Master's degree

At least 8 years of project/program management experience

At least 4 years of management experience

OR

At least 12 years of project/program management experience

At least 4 years of management experience

Additional Requirements:
Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

MBA a plus

Familiarity with data analytics and Power BI

Strong project management skills

Ability to partner with cross-functional teams and customers to drive strategy

Excellent written, verbal communication skills

Industry experience preferred

Design thinking / innovation mindset

Company Overview:
Navistar is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't.

Navistar is the Lisle, Illinois-based parent company of International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, aftermarket parts brands Fleetrite®, ReNEWed® and Diamond Advantage® and Brazilian manufacturer of engines and gensets MWM Motores Diesel e Geradores.

With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry.

Reimagining How to Deliver What Matters:
Visit us at to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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