Account Services Representative
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AI Summary
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Location expectations
This role is designated as U.S. home-based remote.
This role supports post-funding account corrections and updates initiated by Quality Control (QC) or dealership requests. Responsibilities include processing high-volume requests received via email and completing related outbound calls to resolve issues, requiring a balance of transactional processing and customer interaction. As a primary contact for assigned accounts, the individual builds strong relationships with program administrators, dealerships, and internal partners, using a consultative approach to research and resolve operational issues.
Success in this role requires strong written and verbal customer service skills, the ability to multitask across multiple workstreams, and a high level of attention to detail due to the accuracy required for account updates and QC oversight. The position also supports delinquency management, system and program implementations, and process improvements, while maintaining accurate documentation, following up on inquiries, and collaborating with internal teams to ensure consistent, high-quality service delivery. Candidates with experience in banking, financial services, dealership operations, or customer account environments are preferred.
Location: Remote Wisconsin or Florida
Basic Qualifications
- High school diploma or equivalent
- Typically two to three years of customer service experience
Preferred Skills/Experience
- Effective verbal, written, and interpersonal communication skills
- Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
- Basic knowledge of all relevant operational processes and procedures and company products and services
- Ability to perform interest calculations and account adjustments
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
-Demonstrated customer service experience, including handling inbound and outbound calls to complete tasks
-Proven ability to multitask and manage multiple workstreams in a high-volume environment
-Strong attention to detail with a consistent focus on accuracy
-Prior experience in banking, financial services, or auto/dealership environments preferred
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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