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Sherrill-Lubinski, a PartnerOne company, is seeking a motivated and customer-focused Account Manager to join our dynamic team. This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. The ideal candidate will have a strong understanding of Tibco Messaging and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry.

Key Responsibilities:

  • Software Subscription Renewals: Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts.
  • Account Growth and Expansion: Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products.
  • Customer Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions.
  • Technical Knowledge: Demonstrate an understanding of Tibco Messaging and its use cases to effectively communicate product features, benefits, and updates to customers.
  • Collaborative Solutions: Work closely with the sales, support, and technical teams to ensure customers’ needs are met and that any issues are addressed promptly.
  • Performance Tracking: Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success.
  • Negotiation and Contract Management: Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements.
  • Reporting and Forecasting: Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio.

Requirements

  • Education: Bachelor's degree in business, marketing, information technology, or a related field.
  • Experience:
    • 3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector.
    • Proven experience managing subscription renewals and expanding customer accounts.
  • Technical Skills:
    • Working knowledge of Tibco Messaging and experience discussing technical topics with both technical and non-technical stakeholders.
    • Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot).
  • Soft Skills:
    • Strong interpersonal and communication skills.
    • Ability to work collaboratively in a team environment.
    • Excellent negotiation and problem-solving abilities.
    • Highly organized with attention to detail and ability to manage multiple priorities

Preferred Qualifications:

  • Experience working with open-source software or cloud-based solutions.
  • Previous experience in a technical or SaaS-based account management role.
  • Ability to analyze customer data and provide insights to improve customer success.

Benefits

  • Competitive salary and performance-based bonuses.
  • Opportunities for career advancement within a growing company.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Ongoing training and professional development opportunities.
  • A collaborative and innovative work environment.

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