Account Install Specialist
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AI Summary
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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
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Job Description
Your eye for detail matters! The implementation area is hiring an Operations & Fulfilment Analyst. In this critical role, you will be responsible for ensuring onboarding and renewal documentation is accurate, complete, and compliant. This role supports the implementation process for new business and renewals within the Select Segment.
What you’ll do:
• Verify implementation documents for new, renewing, and canceled clients, ensuring they are complete and compliant through coordination with matrix partners
• Initiate installation in VISTA, update VISTA wizard based on account complexity, and revise source documents as needed.
• Participate in team meetings, forums, training, and Cigna University courses to maintain role knowledge
• Provide support for projects and stretch assignments.
• Meet or exceed departmental metrics and performance standards.
What you’ll need to do the job:
• High school diploma or GED required; college degree is a plus
• 2 + years of experience in account management, sales, and/or client service, required
• Ability to work well with others, build solid relationships, negotiate, guide and keep your promises, required
• Great at solving problems and using data to reach goals, required
• Excellent Technical skills, including working with spreadsheets, databases, and tracking systems, required
• Able to manage different priorities and deadlines quickly; work independently, take initiative, and find solutions that work for everyone, required
• Strong communication and organizational skills to work with people at all levels and functions, required
• Strong knowledge of Cigna's processes, including benefits, eligibility, ID cards, billing and banking, preferred
• 2+ years of experience in project management or account management, preferred
• Experience with vista, ePRO, CIT and benefit summary systems, preferred
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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