Account Director (Remote)

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timePosted a day ago location United States salarySalary undisclosed
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Job Description

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter

Job Description

The Account Director will manage and lead the agency team in all aspects of project development and ensure delivery of high-quality creative work product standards. Works cross-functionally with client's brands, technology teams, agencies, and internal teams to deliver e-mail marketing strategy, developing detailed project specifications, manage workload, and providing end-to-end project management. Ensure overall client satisfaction through timely and accurate execution of all email marketing campaigns/projects and frequent status communications.

Essential Functions

Manage relationships with client senior manager and sponsors

Ensure team allocation aligns with overall account delivery scope; escalate issues and impact to appropriate internal and client stakeholders

Establish clear understanding of account KPIs

Contribute to account planning process

Manage execution of account plans

Responsible for client satisfaction by ensuring client needs are heard while actively engaging in solutions and forward-thinking strategies

Enables client retention by providing levels of service to actively maintain client business

Provides new and creative ways to approach solutions and is engaged at varying levels of the organization to facilitate those solutions

Ensure team adherence to processes; identify opportunities for improvement

Partner with GM to resolve issues with account-level considerations (quality, scope-creep, prioritization, budget, timeline, achievement of engagement objectives, risks to account retention)

Ensure commitment and delivery from cross functional teams

Ensure costs are aligned to budgets/forecasts and manage through any cost overruns to get back to forecast

Forecasting and Invoicing ownership

Manage relationships with client senior manager and sponsors

Ensure team allocation aligns with overall account delivery scope; escalate issues and impact to appropriate internal and client stakeholders

Establish clear understanding of account KPIs

Contribute to account planning process

Manage execution of account plans

Responsible for client satisfaction by ensuring client needs are heard while actively engaging in solutions and forward-thinking strategies

Enables client retention by providing levels of service to actively maintain client business

Provides new and creative ways to approach solutions and is engaged at varying levels of the organization to facilitate those solutions

Ensure team adherence to processes; identify opportunities for improvement

Partner with GM to resolve issues with account-level considerations (quality, scope-creep, prioritization, budget, timeline, achievement of engagement objectives, risks to account retention)

Ensure commitment and delivery from cross functional teams

Ensure costs are aligned to budgets/forecasts and manage through any cost overruns to get back to forecast

Forecasting and Invoicing ownership

Involved in supporting the GM with upsell and retention efforts

General Management/Team Management

Lead recruiting and interviewing processes

Manages career paths by coaching and mentoring direct reports. Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness

Provides direction to individual contributors

Coach/Mentor peers and team members

Develop and implement training/on-boarding plans

Ensure team members have functional skills to perform their role; develop and drive plans to address gaps

Contribute feedback to team members', both direct and cross-functional team's performance, via 30|30 or other performance discussions

Knowledge and Skills

Organized with the ability to recall day-to-day activities while managing multiple projects efficiently

Strong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives

Excellent ability to apply innovation, strategic planning and operation planning to develop business strategies for success

Understands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.

Excellent communication skills, must communicate across internal teams and with clients; solid presentation skills internally and externally at client forums

Proven record of building long-term relationships both internally and externally

Able to coordinate projects and lead projects across functional teams

Contribute subject matter expertise for new business initiatives

Understand and apply how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.)

Organized with the ability to recall day-to-day activities while managing multiple projects efficiently

Strong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives

Excellent ability to apply innovation, strategic planning and operation planning to develop business strategies for success

Understands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.

Excellent communication skills, must communicate across internal teams and with clients; solid presentation skills internally and externally at client forums

Proven record of building long-term relationships both internally and externally

Able to coordinate projects and lead projects across functional teams

Contribute subject matter expertise for new business initiatives

Understand and apply how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.)

Relationship Management

Understands the current state of Epsilon's financials, and how client specific P&Ls drive Epsilons business

Solid management of client specific financial reporting/processes, contribution margin and P&L management.

Ability to articulate Epsilon's value proposition across offerings

Contribute to account planning and proposal generation (business case, solution, scope, approach, fees)

General understanding of the Epsilon contractual process

Able to communicate effectively, upwards and downwards within the organizational structure.

Able to solve complex problems and issues.

Able to recognize and manage new business opportunities.

Experience and Education

Minimum of 10 years' experience in a related field. Significant leadership experience required

Associate's or Bachelor's degree preferred

Qualifications

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

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