Account Director

 Position Summary: The Account Director is the main client contact on assigned accounts, both existing and new. This position is responsible for identifying client event needs, building & maintaining relationships, and executing specific account strategy on assigned accounts for the company.

The Account Director works closely with all Departments from sales management through event execution. This position is relied upon to mentor and guide teams towards customer success. The Account Director is an internal example in leadership, methodology, and navigating internal and external communication.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to contain a comprehensive listing of the activities, duties, or responsibilities required of the position; additional activities, duties, or responsibilities may be assigned. 

 Reinforce Department in company aspirations and amplifying the five critical behaviors for success:

• Customer First: Prioritize customer needs and deliver exceptional service.
• Know Your Stuff: Demonstrate superior expertise in event logistics, leadership and encourage continuous learning.
• Listen Carefully: Foster a culture of active listening and responsiveness to internal and external customers.
• Execute With Excellence: Drive a commitment to high-quality execution in all initiatives.
• Be The Caring EEG: Instill a sense of empathy and care in all interactions, both internally and externally

1. Primary account client liaison.
2. In tandem with the Owner of the Account, responsible for building strong relationships with the key contacts within the Account. 
3. Create business plan with Owner, General Manager and Director of Account Services of how to obtain event market share within existing Accounts. 
4. Identify new business opportunities within existing accounts. 
5. Responsible for working with other department Account Directors on program scope and development (when applicable).
6. Oversee the development and execution of program operations within assigned accounts.
7. Responsible for the overall quality of accounts and success of events within those account teams.
8. Responsible for providing RFP as necessary pre-sale information to Strategic Sourcing.
9. Responsible for updating Salesforce with all event activity.
10. Provide and maintain business brief document per account including but not limited to; Organizational Structure, Executive Leadership, Company Revenue, Company Business Structure Verticals, Competitors, Event Landscape, Current Client Team Structure.
11. Provide and maintain account contract terms and rate cards annually for account. 
12. Responsible for reselling business year to year. 
13. Manage and maintain client contracts including LOCs, SOWs, MSAs (as applicable per client). 
14. Assist Strategic Sourcing with program costing, planning and program development.
15. Responsible for the program budget for all programs on Account. 
16. Responsible for issuing preliminary schedules of payment, good faith client invoicing, as well as post event cost savings and financial tracking throughout the event lifecycle.
17. Provide consultative strategy and guidance to the account assigned. Not limited to the below: 
    1. Quarterly Business Reviews
    2. Annual Business Reviews
    3. Competitive Landscape Analysis
    4. Event Roadmap (including Staffing Structure)
    5. Industry Trends
    6. Communications focused on the customer needs.
    7. Identify “moments of care” for customers.
    8. Proactive Sourcing and Planning for all future years
    9. 3rd Party Vendor Reviews  
18. Mentor and guide all employees assigned to account.
19. Proactively bring new ideas and improved processes to clients and teams to streamline internal team operations and enhance client experience.
20. Responsible in understanding event financials, including hotel agreements, function space contracting, food and beverage and any 3rd party contracting.
21. Conduct sales site inspections and adjust budget and itinerary accordingly.
22. Liaison with key vendors, including DMC and Production, throughout the RFP, selection, contracting and implementation.
23. Oversee and advise on pre-program walkthrough meetings with team for all programs.
24. Review and approve staffing needs with event team.
25. Oversee on-site program operations.
26. Oversee internal team and external client debriefs.
27. Oversee final bill review and manage presentation of final bill to client.
28. Manage and operate events as determined by Director of Account Services. 

Required Travel: This position requires travel up to 50%

Environment and Physical Demands: This position operates in a professional office environment, using standard office equipment. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  

Competencies:

1. Strong communication and interpersonal skills.
2. Excellent presentation skills.
3. Customer service orientation.
4. Client facing.
5. Account management.
6. Event management.
7. Financial management.
8. Initiative.
9. Problem solving.
10. Solutions oriented.
11. Conflict resolution.
12. Time management. 
13. Strategic thinking.
14. Negotiation.
15. Collaboration.
16. Leadership.
17. Mentorship.

Education and Experience: 

Required:

1. Bachelor’s degree.
2. Minimum 5+ years of Corporate event management. 
3. Expert level understanding of event management scope and ability to lead planning process.
4. Minimum of 5+ years of direct client management. 
5. At least 3 years of account management.
6. Experience in account sales, consulting and development role.
7. Exceptional negotiation and budget management skills. 

EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination.