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Account Associate-- 100% remote

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Posted 2 months ago United States $31k - 31k (US Dollars)
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Job Description

Elite Account Associate- 100% remote
Can work anywhere in the US
**must have reliable high-speed internet**

Pay: $15/hour
Direct Hire

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)

· Handle inquiries concerning billing issues, on-going issues and general questions providing prompt knowledgeable responses

· Process add/moves/changes requests

· Communicate with other departments to ensure that repairs, orders and other issues are being worked timely and that the customer is receiving timely communication

· Possess the ability to research and analyze problems and seek solutions

· Ability to analyze and process reports

· Present reports and quarterly business reviews to customers and executives as requested

Handle all types of customer interaction types including e-mail, telephone calls and fax requests

· Must be willing to work flexible shift 8:00 am - 8:00 pm Mon - Fri with occasional Saturdays

Knowledge, Skills and Abilities Requirements:

· Proficient in Microsoft Office applications

· Ability to multi-task

· Excellent communication skills (verbal and written)

· Ability to exercise tact and good interpersonal skills

· Organizational and time management skills

· Analytical and problem solving skills

· Ability to be pro-active with a sense of urgency

· Ability to keep customer information confidential

· Team player and enjoys talking to customers

Education and/or Experience Requirements:

· High School Diploma or GED equivalent, Bachelor Degree in Communications or Business Administration preferred

· 1-2 year's customer service experience

· 1-2 years' computer experience (internet, window, database, etc.)