2nd Line Support Engineer

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Posted 3 days ago United Kingdom Salary undisclosed
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Job Description


2nd Line Support Engineer

2nd Line Support Engineer. A North Somerset based IT managed service firm need a IT Support Engineer / Technical Support Technician who will be responsible for maintaining clients' computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. The ideal candidate will be an expert in all things Office 365.

The 2nd Line Support Engineer responsibilities include:

* Troubleshooting Server and Desktop Operating Systems
* Supporting Office 365 Applications and Platforms
* Installing computer hardware operating systems/applications remotely and onsite
* Troubleshooting system/network issues and diagnosing hardware/software faults
* Providing support, including procedural documentation and relevant reports
* Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
* Responding within agreed SLA's to call-outs
* Prioritising and managing a range of open cases at any one time
* Establish working relationships with customers and suppliers

The 2nd Line Support Engineer will be self-motivated with strong communication skills and outstanding client- facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.

Knowledge / experience should include:

* Thorough and current knowledge with Microsoft Server, Active Directory, Exchange, Office 365, etc
* Understanding of Microsoft products like SQL,Teams, Sharepoint
* Excellent knowledge of Desktop and Office products
* A proven track record with ability to install, and support server level technology
* Ability to configure / fault-find technology to include: switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues
* The ability to work in a fast pasted, dynamic environment; prioritising and multi-tasking effectively
* Demonstrate expertise in all activities associated in the provision of a managed service.
* Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer's systems.

The 2nd Line Support Engineer salary is £28-30k + benefits

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