$19/hr. - Tempe, AZ ONLY! - Member Support Rep. - Direct Hire - Currently Remote

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Posted 3 days ago United States Salary undisclosed
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Job Description

$19/hr. - Tempe, AZ ONLY! - Member Support Rep. - Direct Hire - Currently Remote

Currently WFH (equipment provided) - estimated return to on-site January 2022

Assigned schedule between 7am and 9pm, (7) days a week. The two days off are consecutive, may include both weekend days.

*Must have internet and relate to an ethernet cord - cannot work wireless or use a hot spot.

About the Role

Resolve inquiries from Members regarding initial order, tracking, enrollment in various programs, payment, etc.

  • Assist members if they are experiencing software challenges
  • Coordinate with all branches of our support teams to resolve Member inquiries
  • Call/Chat/Email with Members and manage tickets through to completion
  • Knowledgeable about our products and services
  • Call volume fluctuates
  • Metrics: Resolve 4-5 tickets per hour
  • No average handle times
Required Education and Experience
  • HSD diploma or GED required
  • 2+ years of call center and/or customer service experience
  • Exceptional verbal and written communication skills with the ability to multi-task across interactions in phone, chat, and messaging platforms
  • Experience dealing with complex customer-service issues involving escalated Members
Background/Drug Screen
  • Criminal Background
  • No drug screen