100% Remote - Genesys Consultant (Must have PureConnect experience) -

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Posted 6 days ago United States Salary undisclosed

Job Description

Job Title Genesys Administrator Duration 3-6 Months Contract 100 Remote Job description Need Contact Centre Technical Lead with 6+ years of Genesys experience Need sound knowledge on overall Contact Centre Domain Administration of Genesys Contact Center. Design, configuration and implementation of Genesys contact center platform, CIM, SIP Server, Multi-Channel Routing, Web Chat Understands the Genesys infrastructure quickly to analyze an issue and apply the best fix Create call flows, route points, add new users, check system logs, etc. Collaborate with Genesys Professional Services and subject matter experts in installing and troubleshooting Genesys components Provide on-call support to users by handling Service Requests and Incidents related to Genesys Providing extensive experience with Genesys products (ORS,URS, Composer, SIP Server, ICON, INFOMART, Pulse, other). Documenting design and build to enhance the technical documentation of solution. Genesys routing and support implementation experience. Strong knowledge of configuration and implementation of Genesys Framework. Strong knowledge of Client Digital eService Good knowledge of Genesys Infomart reporting. Good knowledge of Genesys Workforce Management. Conceptualizing and developing prototypes quickly in working with the product and architect.