100% Remote Customer Service

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Posted 10 days ago United States Salary undisclosed
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Job Description

Day to Day:

Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims.

Analyze problems and provide correct information and solutions.

Communicate monthly messages to providers on a specific needs basis.

Deal tactfully and empathetically with customers.

Establish and maintain effective working relationships with physician office staff.

Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.

Multi-task and pay close attention to detail.

Other duties as assigned.

Minimum Requirements

Must Haves:

2+ years Prior experience in a call center environment

Past experience within the health insurance or managed care processes is a big plus.

Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs

Analytical skills and the ability to read and interpret data

Problem solving abilities

Must have Smartphone/Tablet, Ability to Plug ethernet cable into router (no wifi only)

Minimum of a high school diploma or equivalent

Ability to work independently and as a part of a team

Ability to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft PowerPoint