Day to Day:
Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims.
Analyze problems and provide correct information and solutions.
Communicate monthly messages to providers on a specific needs basis.
Deal tactfully and empathetically with customers.
Establish and maintain effective working relationships with physician office staff.
Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.
Multi-task and pay close attention to detail.
Other duties as assigned. Minimum Requirements
2+ years Prior experience in a call center environment
Past experience within the health insurance or managed care processes is a big plus.
Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
Analytical skills and the ability to read and interpret data
Problem solving abilities
Must have Smartphone/Tablet, Ability to Plug ethernet cable into router (no wifi only)
Minimum of a high school diploma or equivalent
Ability to work independently and as a part of a team
Ability to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft PowerPoint