Job DetailsLevelEntryJob LocationBothell, WA - Bothell, WARemote TypeFully RemotePosition TypeFull TimeEducation LevelHigh School/GEDSalary Range$15.00 - $17.00 HourlyJob CategoryCustomer ServiceDescriptionNational Credit Services has partnered with Maximus, a leading operator of government health and human services programs. Operating under Maximus's founding mission of Helping Government Serve the People® since 1975, Maximus Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. National Credit Services is excited to offer a 100% remote work opportunity for qualified Customer Service Representatives with prior experience servicing Federal Student Loans. The CARES Act Student Loan Relief is poised to expire at the end of January and it's going to be all hands on deck when it comes to fielding questions and guiding borrowers back into repayment. If you want to join the team hit that Apply Now button and we'll be in touch!QualificationsThe Customer Service Representative is expected to provide knowledgeable responses to telephone inquiries in a courteous and professional manner. The Customer Service Representative is familiar with all resources available to successfully complete the work as described below.Essential FunctionsRespond to incoming calls regarding Federal Student Aid (FSA) Loan ServicingAnswer inquiries and notate accounts regarding information provided and actions taken in response to those inquiriesMake outbound calls as needed to follow up with customers to clarify information or provide account updatesProcess Credit Bureau Requests utilizing established processes and proceduresSupport Contact Center expectations as well as departmental and corporate policies and proceduresUtilize the feedback tool to give and receive constructive feedback on call quality and department tasksUtilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job dutiesRefer escalated calls or inquiries to appropriate levels as neededProcess requests received via general correspondence and notate accounts regarding actions taken in response to those requestsQualifications and RequirementsWork remotely from your homeHigh School diploma or GED required at minimumMinimum six (6) months customer service, administrative, or call center experience requiredMust have high-speed internet (minimum of 20 mbps, stipend provided)Must connect Ethernet cable directly to router (use of Wi-Fi prohibited)Must have excellent interpersonal skills and the ability to multitaskProven ability to work as a member of a team requiredRequired to undergo program update training as student financial assistance programs change, as well as periodic employee trainingMay be required to work scheduled holidays, overtime, and weekendsMust be reliable and maintain an acceptable attendance and punctuality recordMust be available to support all FSA programs via reassignment between programs (moving from one program to another), as neededMust be able to speak, read and write in English fluentlyMust be able to effectively read a prepared / written script out loudMust reside in the U.S. Must be a U.S. citizenFederal Security and Suitability Requirement: (5C) Position of Public Trust, Moderate Risk. Individuals with active or recently active clearance at or above this level are strongly encouraged to apply. Applicants without prior clearance should expect 3-4 weeks additional processing time for background checks.This job is performed in a remote work environment and routinely uses standard office equipment, technology, and both common and specialized software applications. Physical demands include sitting for prolonged periods, visual and auditory acuity, and hand/finger dexterity. The ability to type 30+ WPM is strongly recommended.National Credit Services is an Equal Opportunity/Affirmative Action Employer. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact Jill Wilson at . National Credit Services is an employment-at-will employer.All offers of employment are contingent on standard background checks. National Credit Services, Inc. is contracted by and performs services on behalf of the US Department of Education. Should this position support our Federal Government contract, now or in the future, the successful candidate will be subject to a background investigation conducted by the U.S. Government to determine eligibility and suitability for federal contract employment. Questions regarding the requirements and qualifications for federal contractors may be directed to Jill Wilson, .